Troubleshooting
WARNING
To reduce the risk of electric shock, turn Power Switch OFF and disconnect plug from electrical outlet
before performing maintenance or troubleshooting checks.
Problem
Brush Roll
doesn't
rotate
Vacuum
won't pick
up dirt
Dirt is
escaping
from the
vacuum
Vacuum is
hard to push
10
www.BISSELL.com
Possible causes
Belt is broken or stretched.
Brush Roll has lodged debris or other
entanglements, keeping the brush
from rotating.
Filter is dirty.
The main hose is not connected.
There is a crack or hole in the main
hose.
Brush roll is not turning.
There is a clog in the vacuum.
The Dirt Tank is not seated
correctly.
The Dirt Tank is full.
Filter is missing.
The Dirt Tank is not seated properly.
Incorrect height adjustment.
Remedies
Follow maintenance instructions on
checking brush and belt (page 9).
Check the Brush Roll and
remove debris, also check the belt
for any breaks or tears and replace if
necessary.
Remove and rinse filter, allowing enough
time for it to dry completely before
reinserting.
Locate the main hose and reconnect by
pushing the hose connection to secure
the latch and secure the other end of the
hose into the vacuum base.
If there is a crack or hole, order a new
main hose from BISSELL.com/parts.
Replace the Brush Roll.
Check for debris build-up or clogs in the
inner tank, hose and foot/lower hose;
see online video for more help.
Press the Tank Release Button to release
the tank and reseat properly.
Empty the tank.
Check to see if the filter is in place.
Press the Tank Release Button and
remove the tank, then return it inserting
the bottom first and pivoting the tank
towards the vacuum until it "clicks" into
place.
Adjust knob to higher setting.