Troubleshooting
Sudden Starts. If power to pump is on when thermal overload resets, pump may start without warning. If
you are working on pump, you may get an electrical shock or impeller may catch fingers or tools. Disconnect power
before servicing pump.
A. Pump fails to operate:
B. Pump fails to empty tank:
C. Pump will not shut off:
Risk of electrical shock.
Can burn or kill.
Do not lift pump by
power cord.
For parts or assistance, call Flotec Customer Service at
1. Check to be sure that power cord and switch are securely plugged into outlet.
Disconnect power to outlet before handling pump or motor.
2. Check to be sure you have electrical power.
3. Check that liquid fluid level is high enough to activate switch or controller.
4. Check to be sure that 3/16" (4.7 mm) vent hole in discharge pipe is not plugged.
5. Check for blockage in pump inlet, impeller, check valve or discharge pipe.
6. Thermal overload may have tripped. Test start pump; if it starts and then stops
immediately, disconnect from power source for 30 minutes to allow motor to cool,
then reconnect to power source. Check for cause of overheating/overloading.
7. If pump is completely inoperative or continues to malfunction, consult your local
serviceman.
1. Be sure all valves in discharge pipe are fully open.
2. Clean out discharge pipe and check valve.
3. Check for blockage in pump inlet or impeller.
4. Discharge lift too high. Lower the highest point in the discharge pipe.
1. Check switch or controller automatic floats for proper operation and location.
See installation instructions for switch/controller.
CORD LIFT WARNING
1. Attempting to lift or support pump by
power cord can damage cord and cord
connections.
2. Cord may pull apart, exposing bare wires
with possibility of fire or electrical shock.
3. Lifting or supporting pump by power
cord will void warranty.
4. Use lifting ring or handle on top of pump
for all lifting/lowering of pump.
Disconnect power to pump before doing
any work on pump or attempting to
5189 1105
remove pump from tank.
1-800-365-6832
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