Troubleshooting - IMOU Ranger IQ Guia De Inicio Rapido

Troubleshooting

Problem
Cannot set up camera
The APP says "Failed to
configure device network"
The app says "Failed to bind"
No picture / signal
Picture is not clear
No audio
Human detection not working
Camera stuck downwards
Phone is not reading QR code
This product complies with the applicable CE marking directives and standards:
Low Voltage (LVD) Directive 2014/35/EU.
Electromagnetic Compatibility (EMC) Directive 2014/30/EU.
Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU and its amending Directive (EU) 2015/863.
A copy of the original declaration of conformity may be obtained from Dahua Technology. The most up to date copy of
the signed EU Declaration of Conformity (DoC) can be found
CE-Electromagnetic Compatibility (EMC)
This digital equipment is compliant with Class B according to EN 55032.
CE-Safety
This product complies with IEC/EN/UL 60950-1 or IEC/EN/UL 62368-1, Safety of Information Technology Equipment.
Declaration of Conformity CE
(Only for the product has RF function)
Hereby, Dahua Technology declares that the radio equipment is compliant with Radio Equipment Directive (RED) 2014/
53/EU. The full text of the EU declaration of conformity is available at
• Ensure your mobile device and the camera are within range of your Wi-Fi router.
• Ensure the LED indicator on the camera isflashing green before beginning setup.
• Reset your Camera and connect it again.
• Some cameras only support 2.4GHz, while some routers have dual band, 2.4G/5G. Make sure you are
connecting 2.4GHz only.
The camera is already connected to Wi-Fi, but the router is:
• Not connected to Internet
• Poor network status
• The Wi-Fi signal is not stable due to obstacles or electronic interference
• Ensure the LED indicator on the camera is flashing steady green. See 'LED Status' section for details
if otherwise.
• Ensure the camera is properly connected to power using the included USB power adapter.
• Try repositioning the camera, router, or both to improve signal strength.
• Check the camera lens for dirt, dust, spider webs. Clean the lens with a soft, clean cloth.
• Remove the vinyl cover on the camera lens.
• Ensure audio function on camera is turned on.
• Ensure audio is turned up on viewing device.
• Ensure you have enabled "Human Detection" in the Device Settings screen of the Imou LifeApp.
• Turn off Camera Shielding in Device Settings on the Imou Life app.
• Clean the camera lens of your Smartphone
• Ensure that there is enough light on the QR code
• Don't hold the QR code too close to the camera
Solution
www.imoulife.com/declaration-of-conformity
www.imoulife.com/declaration-of-conformity