Troubleshooting
SYMPTOM
Pump does not run when water
flows in from sink
Pump runs, but does not empty
sink
Pump cycles on and off when
no water is in the sink
Pump cycles on and off when the
sink is at maximum water
flow or is full
ATTACH ORIGINAL RECEIPT HERE FOR WARRANTY CONSIDERATION.
WATER ACE warrants to the original consumer purchaser ("Purchaser") of its products that they are free from defects in material or workmanship.
If within twelve (12) months from the date of the original consumer purchase any such product shall prove to be defective, it shall be repaired or
replaced at WATER ACE's option, subject to the terms and conditions set forth below. Your original receipt of purchase is required to determine war-
ranty eligibility.
Exceptions to the Twelve (12) Month Warranty
Product
R106, R107 Non-Submersible Utility
RES Submersible Utility
R33SP Submersible Sump Pump
R50SP Submersible Sump Pump
R3S Submersible Sump Pump
R7PBS Pressure Booster Pump
R5V Submersible Sump Pump
R50VLT, R75VLT Sump/Effluent Pumps
R5PILT Pedestal Sump Pump
R7W Submersible Sewage Pump
General Terms and Conditions
Purchaser must pay all labor and shipping charges necessary to replace product covered by this warranty. This warranty shall not apply to acts of
God, nor shall it apply to products which, in the sole judgement of WATER ACE, have been subject to negligence, abuse, accident, misapplication,
tampering, alteration; nor due to improper installation, operation, maintenance or storage; nor to other than normal application, use or service, includ-
ing but not limited to, operational failures caused by corrosion, rust or other foreign materials in the system, or operation at pressures in excess of rec-
ommended maximums.
Requests for service under this warranty shall be made by returning the defective product to the Retail outlet or to WATER ACE as soon as possible
after the discovery of any alleged defect. WATER ACE will subsequently take corrective action as promptly as reasonably possible. No requests for
service under this warranty will be accepted if received more than 30 days after the term of the warranty.
This warranty sets forth WATER ACE's sole obligation and purchaser's exclusive remedy for defective products.
WATER ACE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR CONTINGENT DAMAGES WHATSOEVER.
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT
EXTEND BEYOND THE DURATION OF THE APPLICABLE EXPRESS WARRANTIES PROVIDED HEREIN.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so
the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary
from state to state.
POSSIBLE CAUSE(S)
Pump unplugged.
Outlet unpowered.
Pump impeller jammed.
Sink stopper in drain.
Drain clogged.
Clogged discharge line.
Shut-off valve closed.
System discharge line too
high or too long.
Check valve installed
backwards
Check valve not installed.
Check valve jammed.
Shut-off valve not adjusted.
Shut-off valve not installed.
WATER ACE PUMP COMPANY | 1101 MYERS PARKWAY | ASHLAND, OHIO 44805-1969
1-800-942-3343 (USA only)
CORRECTIVE ACTION
Plug in pump.
Check fuse / breaker.
Unplug pump; follow procedure under "Maintenance"
to clear pump.
Remove stopper.
Clear drain screen.
Unplug pump, open and clear discharge line.
Open shut-off valve slightly.
Unplug pump and reduce height or length of discharge line
(11' Max. Height).
Make sure flow arrow on check valve points away
from pump.
Unplug pump and install check valve (see Figures 2
and 3, Pages 3 and 4).
Unplug pump; open discharge line and clean check valve.
See "Adjusting the Flow", Page 3.
Unplug pump and install shut-off valve (see Figures 2
and 3, Pages 3 and 4).
5
Warranty Period
90 days
2 Years
3 Years
5 Years
Lifetime