CARE AND CLEANING
Risk of electric shock. Can shock, burn or kill. Do not lift the pump by the power cord.
Before removing the pump from the basin for
service, always disconnect electrical power to the
pump and control switch.
Submerge the pump in a disinfectant solution
(bleach) for at least one hour before disassembling
the pump.
Unscrew the bolts (1), and remove the plate (2).
Use a flathead screwdriver to hold the shaft, then
turn the impeller (3) counter clockwise to release
the impeller (3).
Remove debris from around the shaft and on/under
the impeller (3).
Reassemble the pump.
Before removing the pump from the basin for
service, always disconnect electrical power to the
pump and control switch.
Submerge the pump in a disinfectant solution
(bleach) for at least one hour before disassembling
the pump.
Unscrew the bolts (1), and remove the volute (5)
and gasket (4).
Use a flathead screwdriver to hold the shaft (2),
then turn the impeller (3) counter clockwise to
release the impeller (3).
Remove debris from around the shaft (2) and
on/under the impeller (3).
Reassemble the pump.
TROUBLESHOOTING
Do not disassemble the motor housing. This motor has NO repairable internal parts, and disassembly may cause an
oil leak or dangerous electrical wiring issues. DO NOT lift up the pump by the power cord.
Problem
The pump fails to operate.
The pump fails to empty sump.
The pump will not shut off.
For Professional Technical Support call 1-844-242-2475
Solution
1. Check to be sure that the power cord is securely plugged into an outlet.
Disconnect power to the outlet before handling the pump or motor.
2. Check to be sure you have electrical power.
3. Check that liquid fluid levels are high enough to activate the switch or controller.
4. Check to be sure that a 1/8 in. (3.2 mm) vent hole in the discharge pipe is not
plugged.
5. Check for blockage in the pump inlet, impeller, check valve or discharge pipe.
6. Thermal overload may have tripped. Test start the pump. If it starts and then
stops immediately, disconnect from the power source for 30 minutes to allow
the motor to cool, then reconnect to the power source. Check for cause of
overheating/overloading.
1. Be sure all valves in the discharge are fully open.
2. Clean out the discharge pipe and check valves.
3. Check for blockage in the pump inlet or impeller.
1. Check the switch or controller automatic floats for proper operation and
location.
2. If the pump is completely inoperative or continues to malfunction, call customer
service.
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