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Ordering accessories
To buy accessories or spare parts, visit www.philips.com/parts-and-accessories or go to your
Philips dealer. You can also contact the Philips Consumer Care Center in your country.
Support
If you need information or support, please visit www.philips.com/support.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the
manual breast pump. If you are unable to solve the problem with the information below,
visit www.philips.com/support for a list of frequently asked questions or contact the
Consumer Care Center in your country.
Problem
I experience pain when I
use the breast pump.
I do not feel any suction. Make sure you have assembled the breast pump in the right way
The breast pump makes
a squeaking noise.
The breast pump is
scratched.
The breast pump is
discolored.
Solution
Stop using the breast pump and consult your breastfeeding advisor.
If the pump does not come away easily from the breast, it may be
necessary to break the vacuum by placing a finger between the
breast and the massage cushion or between the breast and the
pump funnel.
(see 'Preparing for use'). Make sure the massage cushion is sealed
around the rim of the funnel and make sure the white valve is firmly
in place.
Make sure that you assemble the breast pump correctly and that
the handle is wet when you assemble the breast pump.
In case of regular use, some light scratching is normal and does not
cause problems. However, if a part of the breast pump becomes
badly scratched or cracks, stop using the breast pump and contact
the Philips Consumer Care Center or visit www.philips.com/
parts-and-accessories to obtain a replacement part. Be aware
that combinations of detergents, cleaning products, sterilizing
solution, softened water and temperature fluctuations may, under
certain circumstances, cause the plastic to crack. Avoid contact
with abrasive or antibacterial detergents as these can damage the
plastic.
You can still use the breast pump. For replacement parts, please
contact the Philips Consumer Care Center in your country or visit
www.philips.com/parts-and-accessories for spare parts.