Troubleshooting - Alcatel Onetouch POP 3 5.5 Manual De Instrucciones

Your phone will not be repaired in case labels or serial numbers (IMEI) have been
removed or altered.
There are no express warranties, whether written, oral or implied, other than this
printed limited warranty or the mandatory warranty provided by your country or
jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect,
incidental or consequential damages of any nature whatsoever, including but not
limited commercial or financial loss or damage, loss of data or loss of image to the
full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental
or consequential damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Hardware Service within the terms of this warranty: Create
a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless operator's name, alternate
daytime phone number, and email address with a complete problem
description. Only ship the device. Do not ship the SIM card, memory cards,
or any other accessories such as the power adapter. You must properly
package and ship the wireless device to the repair center. TCL Mobile Inc.
is not responsible for devices that do not arrive at the service center or
are damaged in transit. Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the warranty conditions, repair,
and return your device to the address provided in the RMA.
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Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge (
• Avoid storing large amounts of data in your phone as this may affect its performance.
• Use Factory data reset and the upgrade tool to perform phone formatting or
software upgrading (to reset factory data, hold down the Power key and the Volume
up key at the same time). ALL User phone data: contacts, photos, messages, files, and
downloaded applications will be permanently lost. It is strongly advised to fully back
up the phone data and profile via Smart Suite before doing formatting or upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge for at least 20 minutes to ensure the
minimum battery power needed, then try to switch on again.
• If the phone falls into a loop during power on-off animation and the user interface
cannot be accessed, press and hold the Volume down key to enter Safe Mode. This
eliminates any abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, reset the phone using the Power key and the Volume
up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key for more than 9s.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and make
sure the Power key is not mis-contacted due to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using the ALCATEL ONETOUCH charger included in the box.
• Make sure that your battery is not completely discharged; if the battery power is
empty for a long time, it may take around 20 minutes to display the battery charger
indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to +40°C).
) the battery for optimal operation.
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