Troubleshooting Guides
Symptom
1. Fails to Regenerate
Automatically
2. Regeneration at
Wrong Time
3. Poor Water Quality
4. Loss of Water
Pressure
5. Continuous Flow
To Drain
6. Media in Service
Line
7. Media Flows to Drain
Probable Cause
Power supply plugged into
intermittent or dead power source
Improper control valve
programming
Defective power supply
Defective drive motor
Time of day improperly set, due to
power failure
Regeneration time set improperly
Check items listed in #1 and #2
Iron or Sulfur Bacteria found
Change in water quality
By-pass valve open
Channeling
Lack of aeration in water
Scaling / fouling of inlet pipe
Fouled media
Improper backwash setting
Foreign material or media in
control
Internal control leak
Valve jammed in backwash or rapid
rinse position
Motor stopped or jammed
Plumbed in backward
Internal leak in unit
Media did not soak long enough
Incorrect or missing drain flow
control
Air-Activated Powerline PRO Filter
Correction
Connect to constant power source
Reset program settings
Replace power supply
Replace motor (contact Dealer)
Reset time of day programming
and install 9-volt battery
Reset regeneration time
programming
Add further treatment
Have dealer retest water
Close by-pass valve
Check for too slow or high service
flow. Check for media fouling.
Program valve to draw air
more frequently. Increase number
of minutes in air draw cycle. Clean
injection assembly and screen.
(contact Dealer)
Clean or replace pipeline.
Pretreat to prevent.
Clean media. Pretreat to prevent.
Backwash more frequently
Call Dealer. Clean valve and replace
pistons and seals. Verify proper
Backwash Flow Control.
Same as above.
Same as above.
Check for jammed piston. Replace
piston and seals. Replace motor if
motor is unresponsive.
Re-plumb the system properly
Call Dealer
Re-soak the media for a longer
length
Check for proper flow control. Call
dealer, if problems persist.
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