Dogtra iQ MINI Manual De Instrucciones página 33

3. The handheld transmitter has no
range or stimulation is less when the
dog is farther away.
- Check to see if your fingers are
touching the antenna as the range may
substantially decrease.
- The range indicated on the unit's box
is for flat terrain. Heavy brush, trees,
hills, or moisture will affect the range
of your unit. For best range, hold the
transmitter vertically above your head,
and/or try moving to higher ground.
- Any electrical conductors will affect
the range, such as cars, chain-link
dog runs, metal structures, and radio
towers. For best results, operate away
from these items.
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4. My units are not holding a charge.
- The batteries might not be charged
properly, or the charger, splitter,
and the charging port may not be
functioning properly. You can send in
your charging units to have us inspect
them.
– The charging pin may be damaged.
Inside the charging port, there is a
metal pin that should be standing
straight up and stiff. If the pin is
wobbling, broken, or missing, you will
need to send the unit in to the Repair
Department. The charging port must
be clean prior to charging; clean the
dirt out with a cotton swab and some
rubbing alcohol. If the dog is in salt-
water, be sure to rinse the receiver and
charging port with clean water.
– If the above does not resolve your
issues, contact Dogtra customer
service at info@dogtra-europe.com or
+33 (0)1 30 62 65 65.
5. My dog has skin irritation.
- This may be due to an improper fit or
from wearing the unit too long. If your
dog exhibits signs of skin irritation,
consult with a veterinarian. Once
the dog's skin returns to a normal
condition, continue to use the receiver/
collar and check your dog's neck each
time you use the unit.
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