Case Medical SteriTite Instrucciones De Uso página 3

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THE SteriTite® SYSTEM WARRANTY
Case Medical, Inc.'s SteriTite® product line ("Container") is guaranteed to be free of functional defects in
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workmanship and materials when used as directed for its intended purpose. All SteriTite® products are
warranted only to the original purchaser and only against defects in workmanship or materials which under
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the intended use render the product inoperable. Case Medical, Inc.® at its sole option and without charge
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will either repair or replace any SteriTite® product determined to be defective in material or workmanship
when used for its intended purpose. Lid gasket and filter ring gaskets are under warranty for three (3) full
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years from the date of purchase.
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THE MediTray® SYSTEM WARRANTY
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Case Medical, Inc.'s MediTray® product line is guaranteed to be free of functional defects in workmanship
and materials when used as directed for its intended purpose. Case Medical, Inc.® will repair or replace, at
their discretion, any MediTray® product found to have a manufacturing defect within three (3) years from
the date of delivery at no charge to the customer. All MediTray® products are warranted only to the original
purchaser and only against defects in workmanship or materials which under the intended use render the
product inoperable.
The following exclusions apply to the MediTray® and SteriTite® product line replacement warranty:
• Damage due to the use of caustic or abrasive cleaning agents.
(Refer to Instructions for Use as to the proper specifications for the washing detergent. Case Medical
recommends use of Case Solutions and SuperNova instrument cleaners or other pH neutral detergents).
• Excessive handling abuse to the Container bottom, Container lid or filter cover ring and improper opening
techniques. (Refer to Instructions for Use as to the proper latch opening techniques).
• Damage from fire or other unpredictable event not under the control of Case Medical, Inc.®
CASE MEDICAL, INC.® RETURNED GOODS POLICY
Case Medical, Inc.® wants full customer satisfaction with its products, promptness, and customer service.
Should you encounter a situation in which you wish to return a product, please contact our Customer
Service Department at 1-888-227-CASE for proper authorization. All returns must be assigned an
authorization number by Case Medical, Inc.® A completed Returned Goods Authorization (RGA) form must
be affixed to the outside of all returned packages, showing prior cleaning and decontamination of returned
merchandise. Issue of an RGA number should not be interpreted as a final credit to the customer account.
Case Medical, Inc.® reserves the right to evaluate incoming returns prior to issuing any customer credit.
The following items are not returnable, except in the case of a manufacturing defect:
1. Products held longer than 60 days from the date of delivery.
2. Products that have been used.
3. Custom or modified products.
4. Discontinued products no longer carried on the current Case Medical Price List.
5. Products not properly packaged for returns.
Nonrefundable products received by Case Medical will be returned directly to the customer with a letter of
explanation.
Merchandise must be returned within 60 days from date of delivery.
Product, which is not within the criteria of non-returnable merchandise, will be issued credit as follows:
Credit will be issued for products returned in original packaging and resalable condition according to
Terms and Conditions. Products returned after 30 days will be issued partial credit only.
Contact information: Case Medical, Inc.® 50 West Street, Bloomfield, NJ 07003
Phone: (201) 313-1999 Fax: (201) 373-9090 info@casemed.com
Copyright 2020 Case Medical, Inc.®
Product Warranty
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IFU-CASETRANS Rev. 004A