PROBLEM
Off-taste, odor, or gray
Newly installed refrigerator requires
color in the ice or water
flush of water system.
Recently installed or replaced
plumbing connections. New
plumbing connections can cause
discolored or off-flavored ice and
water.
Using a water supply connection type
other than recommended
The ice has been stored too long.
The water has been stored too long.
Odor from stored food has
transferred to the ice.
There are minerals (such as sulfur)
in the water.
There is a water filter installed on the
refrigerator.
The water filter needs to be replaced.
The water and ice
The refrigerator is not connected to
dispenser will not
a water supply or the water supply
operate properly.
shut-off valve is not turned on.
There is a kink in the water source
line.
The refrigerator has just been
installed.
The water pressure to the house is
not at or above 35 psi (241 kPa).
A reverse osmosis water filtration
system is connected to the cold
water supply.
The water filter may be clogged.
The water filter is installed incorrectly. Remove the water filter and reinstall. See the "Water Filtration
The refrigerator door or freezer
drawer is not closed completely.
The refrigerator doors were recently
removed.
Ice is clogged in the ice storage bin
or ice is blocking the ice delivery
chute.
POSSIBLE CAUSES
TROUBLESHOOTING
SOLUTIONS
Flush the water system. See the "Water and Ice Dispensers"
section for water system flushing instructions.
Discard ice and wash the ice storage bin. Flush the water system
with 3 gal. (12 L) of water. Allow 24 hours for the ice maker to
make new ice and discard the first 3 batches of ice produced.
It is recommended to use copper tubing or Whirlpool
line, Part Number 8212547RP. See the "Connect the Water
Supply" section.
Discard ice and wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
Dispense at least 1 qt (1 L) of water per week to maintain a fresh
supply.
Use airtight, moisture-proof packaging to store food.
A water filter may need to be installed to remove the minerals.
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter. See
the "Water and Ice Dispensers" section for water filter flushing
instructions.
Replace the disposable water filter at least every 6 months or
when indicated. See "Water Filtration System."
Connect the refrigerator to the water supply, and turn the water
shut-off valve to fully open.
A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular-shaped ice. Straighten
the water source line.
Flush and fill the water system. See the "Water and Ice
Dispensers" section.
The water pressure to the house determines the flow from the
dispenser. See the "Water Supply Requirements" section.
A reverse osmosis water filtration system can decrease water
pressure. See the "Water Supply Requirements" section.
Remove the water filter and operate dispenser. If water flow
increases, your filter is clogged and needs to be replaced.
See the "Water Filtration System" section.
System" section.
Close the door or drawer firmly. If it does not close completely,
see "The doors will not close completely" section.
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door. See
"Remove and Replace Refrigerator Doors" section.
Remove the ice clogging the storage bin and delivery chute,
using a plastic utensil if necessary. Clean the ice delivery chute
and the bottom of the ice storage bin using a warm, damp cloth,
then dry both thoroughly. To avoid clogging and to maintain a
fresh supply of ice, empty the storage bin and clean both the
storage bin and delivery chute every 2 weeks.
supply
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