Stryker L9000 LED Manual Del Usuario página 34

Return Policy
Stryker Endoscopy values customer relationships and strives for satisfaction in
purchases made by our customers. Therefore, we offer a return policy for most
products. Under this policy, customers may return purchased products to Stryker
Endoscopy, within 90 days of customer's receipt of the product, for a credit or a
refund of the purchase price paid, less shipping and handling and applicable
restocking fees. Products that fail after the first 90 days may be covered by and are
subject to the terms of applicable product warranty. Sterile products may not be
returned for credit or refund unless they are in their original, unopened
packaging or if they are in breach of the applicable warranty.
Restocking Fees: Unless the product is defective or the return is the direct result
of a Stryker Endoscopy error, a restocking fee of 10% may be charged on all
returned products.
A Returned Merchandise Authorization (RMA) number must be obtained from
Stryker Endoscopy before returning product. To obtain an RMA number, please
contact Stryker Endoscopy Customer Service at 1.800.624.4422.
Please send any returned products to:
Stryker Endoscopy
Attn: Returns
5900 Optical Court
San Jose, CA 95138
With the return, please include the following:
1. RMA number
2. Purchase order number
3. Original invoice number
4. Name, address, and account number (of the organization returning the product)
5. Itemized list of the items being returned
6. Reason for the return
7. Product Experience Report/Complaint number, if applicable
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