General Troubleshooting - BIG ASS FANS Essence Guia De Instalacion

WARNING: When servicing or replacement of a component in the fan requires the removal or disconnection of a safety
device, the safety device is to be reinstalled or remounted as previously installed.
CAUTION: Use this unit only in the manner intended by the manufacturer. If you have questions, contact the manufacturer.
WARNING: Before servicing or cleaning unit, switch power off at the service panel and lock the service disconnecting
means to prevent power from being switched on accidentally. When the service disconnecting means cannot be locked,
securely fasten a prominent warning device, such as a tag, to the service panel.
Customers in the United States
For questions about your product or customer service inquiries,
please call our toll free number (877-BIG-FANS) or visit
www.bigassfans.com/service.

General troubleshooting

Some issues can be resolved before requesting service. Review the below troubleshooting tips before contacting Customer Service for
support.
Symptom
A popping noise is coming from the fan.
Airfoil noise is a result of airfoils that are
not tightened to the specified torque.
The fan will not start.
All manuals and user guides at all-guides.com
ESSENCE
Troubleshooting
Possible solution(s)
Switch off power at the service panel and lock the service disconnecting means. (If it
cannot be locked, fasten a prominent warning device.) Tighten the airfoil hardware to
29 ft·lb (39.3 N·m). If popping still occurs, verify that the airfoils are not contacting each
other. If the airfoils are contacting each other, please contact Customer Service.
Verify the following:
• All wires are securely connected.
• The run enable circuit is closed. See pages 30–32 for wiring diagrams. If the run
enable circuit is open, close the circuit, and then reset power to the fan.
• The wall controller has power.
• Supply power is adequate and functional.
• All fuses are functional. If a fuse is blown, see page 43 for instructions on replacing
fuses.
If the fan still does not start, contact Customer Service.
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®
Customers outside of the United States
For questions about your product or customer service inquiries,
please contact your local Big Ass Fans representative or fill out a
contact form at www.bigassfans.com/service.
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