7. TROUBLESHOOTING
PROBLEM
The machine does not
work and the light of the
ON/OFF switch does not
turn on
The light on the ON/OFF
switch is lit but the water
does not heat up
No coffee
is dispensed
Loud noise coming from
the pump
The coffee is dispensed
too quickly
The coffee is dispensed
in drops
CAUSE
1. No power to the machine
2. The machine is not plugged
in correctly
3. The power cable is damaged
1. The service thermostats are
not working
2. The heating element is
broken or burnt out
1. No water in the tank
2. The coffee is too finely
ground
3. There is too much coffee
4. The coffee has been
compacted too much
5. The circuit has not been
filled
6. Shower screen dirty
1. The pump is not primed
1. The coffee is too coarsely
ground
2. There is not enough coffee
3. The coffee has not been
compacted enough
4. The coffee is stale or
unsuitable
1. The coffee is too finely
ground
2. There is too much coffee
3. The coffee has been
compacted too much
26
SOLUTION
1. Switch the power on
2. Insert the plug correctly into
the power socket
3. Contact an authorised
service centre for replacement
1. Contact an authorised
service centre
2. Contact an authorised
service centre
1. Put water in the tank
2. Replace with a coarser
coffee blend
3. Reduce the amount of
coffee in the filter basket
4. Tamp the coffee less
5. See section 4
6. Clean or replace the
shower screen
1. See section 4 "Starting the
machine for the first time"
1. The coffee should be
ground more finely
2. Increase the amount of
coffee
3. Tamp the coffee more
4. Replace the coffee
1. The coffee should be
ground more coarsely
2. Reduce the amount of
coffee
3. Tamp the coffee less