PROBlEMS - CAuSES - SOluTIONS
Problems
The machine does not
turn on
Coffee is not hot enough
No hot water or steam is
dispensed
Coffee has little foam
The machine takes a long
time to warm up or the
amount of water dispensed
from the spout is too little.
The Brew Group does not
come out.
Coffee is not brewed
Coffee is brewed slowly
Coffee leaks out of the
dispensing spout
Please contact an Authorized Service Centre for any faults not covered in the above table or when the
suggested solutions do not solve the problem.
All manuals and user guides at all-guides.com
Causes
The machine is not connected to
the power supply.
The service door is open.
The cups are cold.
The hole of the steam spout is
clogged.
The coffee blend is unsuitable,
the coffee is not freshly roasted
or the grind is too coarse.
The machine's circuit is ob-
structed by limescale.
The Brew Group is out of place.
The grounds drawer is inserted.
There is no water.
The Brew Group is dirty.
The dose setting is high.
The circuit is not primed.
The dose setting is high.
The coffee is too fine.
The circuit is not primed.
The Brew Group is dirty.
The dispensing spout is in a
wrong position.
The dispensing spout is clogged.
17
Solutions
Connect the machine to the power
supply.
Close the service door.
Warm the cups.
Clean the hole of the steam spout
using a pin.
Change coffee blend or adjust the grind
(section 5). Increase the dose (section 6).
Descale the machine.
Turn on the machine. Close the service
door. The Brew Group is automatically
placed in the correct position.
Remove the grounds drawer before
removing the Brew Group.
Fill the water tank and prime the circuit
again (section 4.3).
Clean the Brew Group (section 10.1).
Decrease the dose setting (section 6).
Prime the circuit again (section 4.3).
Decrease the dose setting (section 6).
Change coffee blend or adjust the grind
(section 5). Decrease the dose setting
(section 6).
Prime the circuit again (section 4.3).
Clean the Brew Group (section 10.1).
Replace the dispensing spout in its
correct position.
Clean the dispensing spout and its
holes.