stayer SUH 2000 E Manual De Instrucciones página 55

WARRANTY GENERAL CONDITIONS
In STAYER IBERICA S.A. (from now on "STAYER"),
strict control processes are conducted to comply with
the security and quality required.
To understand the application area of this text, we di-
fferentiate the following users:
- Users or consumers, as private indi-
viduals whose acts are not related to their main co-
mercial, business activity or their main profession or
trade. Legal persons and entities without legal perso-
nality which act with non-profit means in an unrelated
comercial or corporate enviroment.
- Professionals, whom obtain comer-
cial, business or working profits by using any STAYER
product.
STAYER offers a guarantee for all of its power tools,
garden tools and welding tools, subject to the following
conditions:
1- STAYER offers a 36 month guarantee against
manufacturing defects or consistency issues, bearing
in mind that any issue must be easily visible or prova-
ble, as the product will be tested at our labs to verify
said issues. If the product has been subjected to in-
dustrial or professional use, said guarantee will cover
exclusively 12 months since the first buyer aquired the
product.
2- The following cases are exempt from the gua-
rantee:
a. Any kind of defect or malfunctioning caused
by not applying the safety and maintenance instruc-
tions given in the User's guide.
b. Any damage caused by using other brand's
accessories, incompatible accessories with the tool
model or faulty accessories.
c. Any manipulation, modification or repair con-
ducted by staff unrelated to STAYER or its associated
Technical Support Services.
d. Products with minimal deviations from the
features that do not impact on the tool's optimal per-
formance and its value.
e. Products which have been connected to a di-
fferent voltage tenssion grid than the one stated on the
tool's features, causing an electrical failure.
f. Products or components which have suffe-
red wear due to the normal use of the tool, being said
components consumables, accessories or compo-
nents subject to wear that must be replaced by the
owner.
g. Products that show any kind of misuse or
application which deviates from its original intended
uses, listed in the Users guide.
h. Products that show lack of correct maintenan-
ce from the owner. The owner is responsible for the
tool's maintenance in order to preserve its service life.
i. Accessories and tool consumables, as their
intended use has a limited service life that includes
wear.
3- In order to claim the guarantee rights, the tool
owner must first fill the repair order either digitally or
physically, and process it with the tool's vendor or the
Authorized Technical Support Services before ship-
ping the tool. A copy of the purchase receipt or invoice
must be attached to the form where the purchase date
can clearly be seen. Shipping costs are not included if
the product is delivered to the vendor or the Technical
Support Services without processing the repair form
first.
4- If the Authorized Technical Support or STA-
YER is unable to locate the defect or issue, STAYER
will not assume the shipping costs, nor the costs deri-
ved from testing the tool to locate the issue.
5- Guarantee transfer is completely forbidden,
the guarantee does not cover second-hand products.
6- During the guarantee application due to ma-
nufacturing defects or consistency issues, the product
will remain under STAYER's custody in its facilities or
its Authorized Technical Support Services. During this
period of time the tool's owner is not entitled to receive
a substitution tool in place of the product that is being
repaired.
7- In order to correct the manufacturing defects
or consistency issues contemplated in the guarantee
terms, STAYER will only repair or substitute all the ne-
cessary components free of charge in order for the
tool to perform according to the quality and safety
standards. STAYER withholds the right to substitute
the product for a similar one in cases where repara-
tions would not be possible.
You can find this information in other languages at:
https://www.stayer.en/