TROUBLE SHOOTING TIPS
If you have any issues with our dehumidifier, here are some troubleshooting tips that may
help you to overcome them.
Problem
Unit does not start
The fan does not stop
Dehumidifier does not dry the air as it
should
The unit is making a loud noise
Frost appears on the coils
Water on floor
ES, AS,P2,Eb appear in the display
What to check
•
Make sure the dehumidifier plug is pushed
completely into the outlet.
•
Check that the water tank is not full.
•
Water bucket is not in the proper position.
•
The fan will continue to run even when the
compressor is off. This is for safety reasons
and to regulate the temperature of the
dehumidifier. You will need to manually turn
the fan off.
•
Make sure nothing is blocking the back of
the dehumidifier. Ensure it is at least 40cm
away from wall or any furniture.
•
Lower the humidity control using the arrows.
•
Check that all doors, windows or other
openings are securely closed.
•
The room temperature is too low. The unit
will not work in temperatures below 5ºc.
•
The unit will not dry enclosed spaces unless
there is sufficient air circulation.
•
Check that there is nothing giving off
moisture into the room.
•
The air filter is clogged and needs cleaning.
•
The unit is tilted and not upright.
•
The floor surface is not level.
•
This is normal. The dehumidifier has an auto
defrost feature.
•
The hose connector on the back of the unit
may be loose.
•
Check that the back drain plug is connected
when using the bucket to collect water.
•
These are error codes and will pause the
unit. For more information see the Control
Panel section above.
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