The brushroll is worn.
Dust cup is installed incorrectly.
HEPA media exhaust filter is
Dust escapes
installed incorrectly.
from the vacuum.
Foam filter, felt filter or HEPA
media exhaust filter is worn or
broken.
Handle is in fully upright position.
Select the wrong mode.
Brushroll is jammed.
Brushroll is not installed correctly.
Brushroll does
not turn.
The belt is not routed correctly.
The belt is worn or broken.
Fault in PCB section of the
motorized nozzle.
Overheat protector of the
motorized nozzle is activated.
Exhaust filter cover is installed
incorrectly.
Airflow restricted
with attachments
in use; sound
Air path is blocked.
changes.
Attachments in use restrict air
flow.
The power cord plug is loose from
the outlet when using the vacuum.
Vacuum turns off
on its own.
Thermal protector is activated.
TROUBLESHOOTING
- 23 -
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Position dust cup correctly and snap firmly in
place.
Check exhaust filter for correct installation.
Follow instructions on page 20.
Check and replace the foam filter, felt filter
or the HEPA media exhaust filter. To purchase
parts, call 1-877-531-7321 (US) / 1-844-608-
3081 (CA).
Move handle from the fully upright position.
Press the switch to the "II" position to start the
brushroll.
Remove obstruction. Follow instructions on
page 14.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Wait the motorized nozzle to cool down, and
then restart.
Position exhaust filter cover correctly and
snap firmly into place. Follow instructions on
page 20.
Check for and remove any clogs and clean
the air path. Follow instructions on page 21.
Check attachments for fuzz, lint, pet hair or
other debris.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
Turn the vacuum cleaner off and unplug it.
Check the air path and dust cup. Allow the
vacuum cleaner to cool for a minimum of 50
minutes. Plug in vacuum and turn it on.