Roborock Q7 Max Manual Del Usuario página 11

FAQs
Problem Solution
• Battery low. Put the robot on the dock and charge it
before use.
Unable to power on.
• Battery temperature too low or too high. Only use
the robot within the range of 4-40°C (39.2-104°F).
• If the dock is not receiving power, check that both
ends of the power cable are properly connected.
Unable to charge. • If the contact is poor, clean the charging contacts of
the dock and the robot.
• Confirm that the dock indicator is on.
• To maintain the battery life, the robot automatically
Slow charging reduces the charging speed when it is charged in
speed. an environment at a high or low temperature.
• Charging contacts dirty. Clean them with a dry cloth.
• There are too many obstacles near the dock. Move
Unable to return it to an open area.
to dock. • The robot is too far from the dock. Place it closer
and retry.
Abnormal
• Restart the robot.
behavior.
• The main brush, side brush, or main wheel may be
Noise during jammed. Turn off the robot and clean them.
cleaning. • The omni-directional wheel is jammed. Use a
screwdriver to remove it for cleaning.
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with
good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download
Unable to connect the latest mobile app, and retry.
to WiFi. • Current device not supported. Find the supported
models in the app.
• Unable to connect to WiFi. There may be an error
with your router settings. Contact Roborock
Customer Service for help with troubleshooting.
Poor cleaning
• The dustbin is full and needs emptying.
performance
• The filter is blocked and needs cleaning.
and/or leaking
• The main brush is tangled up and needs cleaning.
dust.
Scheduled
• Battery low. Scheduled cleaning can only begin
cleaning is not
when the battery level is above 20%.
working.
Is power always
• The robot will draw power while it is docked to
being drawn when
maintain battery performance, but the power
the robot is on the
consumption is extremely low.
dock?
Does the robot
need to be • No. The lithium battery has no memory effect. The
charged for at least robot can be used any time after it has been fully
16 hours for the charged once.
first three uses?
• Check whether there is water in the water tank
No or little water and check the manual for instructions on how to
during washing. correctly install the dustbin and water tank combo
unit, mop cloth mount and mop cloth.
• Make sure that the robot is not in DND mode. DND
Cleaning does mode will prevent auto top-up.
not resume after • If the robot is placed manually on the dock before
recharging. it is recharged automatically, it will not be able to
continue cleanup.
The robot cannot
• After spot cleaning or a significant position change,
return to the
the robot will re-generate the map. If the dock is
dock after spot
too far away, the robot may not be able to return
cleaning or when
for recharging and must be placed on the dock
it has been moved
manually.
manually.
The robot begins
• The wall sensor or cliff sensors may be dirty. Clean
to miss certain
them with a soft, dry cloth.
spots.
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