Westinghouse Alta Vista Manual Del Usuario página 29

HOW TO ASK FOR HELP
Amazon contacts
https://www.amazon.com/gp/help/customer/contact-us
How to contact Amazon Customer Support
Through Alexa App
1. Open Alexa App on your phone and navigate to More Card
2. Click on Help & Feedback Option and it will open a page where you can see Contact Us options for chat support and voice call support.
Through Amazon.com web page
1. Direct link for opening customer contacts is https://www.amazon.com/gp/help/customer/contact-us
2. If Direct Link does not work
a) If you have an Amazon account, please login to Amazon.com
b) After login click the Amazon.com/help link
c) Click on Digital Services and Devices Support card
d) Scroll down to the bottom and click on Contact Us link under Talk to an Amazon Associate.
e) Start a chat or use phone option "to have an Amazon Associate call you."
FAQ
Q: Can one Smart fan be used for multiple users?
A: Yes, multiple users on the same Alexa account can control the fan on their Alexa app.
Q: If the QR code for BCS (Barcode Code Setup) is damaged or missing, how do we set up the ceiling fan?
A: Use the UGS (User Guided Setup) to skip the QR code scan and add the device to Alexa App, for UGS, power Source ON, press and hold fan speed 2 & fan speed 3 buttons
for 5 seconds. Wait for the fan light to turn ON at 50% brightness.
Q: What's the Factory Reset usage?
A: It is to wipe the Wi-Fi setting and wipe the user data (for example, remove the smart fan settings, Wi-Fi settings, etc.), simply speaking, it is for the user to remove the smart
fan device from the Alexa app.
Contact Westinghouse Lighting
https://www.westinghouselighting.com/help-center/smart-ceiling-fans-support.aspx
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