Guarantees - Qilive Q.5893 Manual De Instrucciones

Problem
The steam wand does
not produce froth.

8. GUARANTEES

Guarantees and limitations of liability
Products are guaranteed for a period of 36 months from the date of purchase, or from
the date of delivery to the customer's home. Depending on the country, this guarantee
consists of 24 to 36 months of validity for the legal compliance guarantee.
For countries that only implement a 24-month legal compliance guarantee, a 12-month
commercial guarantee is applied at the end of the first guarantee, and supplements it.
Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their GTCs (General
Terms and Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of purchase
(e.g. sales receipt), the product and the accessories it came with, and its original
packaging, for all countries other than France. It is important to have the date of
purchase, the model and the serial number or IMEI number to hand (this information is
usually indicated on the product, packaging, or on your proof of purchase). You'll need
to bring back the product with the accessories needed for its correct functioning (power
supply, adapter, etc.). If your claim is covered by the guarantee, the after-sales service
may, within the limits of local law, either:
■ Repair or replace faulty parts.
■ Exchange the returned product with a product that has, at the least, the same
features and that offers
■ equivalent performances.
■ Refund the product at the price stated on the proof of purchase.
Repaired or replaced products may include new and/or reconditioned hardware and
components.
Possible cause
The Steam button was
not pressed or is still
blinking. /The Steam
Control knob is in the off
position.
The jug is too large.
Skimmed milk was used.
11
Possible solution
Press the Steam button
and wait until the button
stops blinking.
Turn the Steam Control
knob anti-clockwise to
turn on and increase the
steam in the steam wand.
Use a frothing jug that is
slim and tall enough, with
a diameter of at least 7
cm, bearing in mind that
the milk will double in
volume after frothing.
Do not use a jug that is
too large or too small for
the amount of milk.
Use whole milk or semi-
skimmed milk.
EN