Troubleshooting; Fault Message - ZACO A11s Pro Manual Del Usuario

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Troubleshooting

Fault Message

Unable to turn on the robot
Unable to start cleaning
Unable to return
Abnormal operations
Strange noise when cleaning
Cleaning effect reduces or dirt leaks
The robotic vacuum cleaner is offline
Unable to resume cleaning after stopping
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Solution
Low battery; please charge it full
before use.
Low battery; please charge it full
before use.
1. Too many barriers around charging
station. Place charging station as
described earlier in this manual.
2. The robot is too far away from
charging station. Place robot near
the charging station and try again.
Please shut down and restart the robot.
Exterior parts might have been attached
to the main brush, side brush, or left /
right wheel. Please turn the robot off and
clean it.
1. The dustbin is full. Please clean up the
dustbin.
2. The mesh is blocked. Please clean it up.
3. The brush is attached by exterior
parts. Please clean it up.
1. Weak Wi-Fi signals. Make sure the robot
is in range of the Wi-Fi signal and check
your network settings.
2. Reset Wi-Fi connection, download the
latest APP and try again.
1. Please confirm the robot is not in
DND mode.
2. The robot will not resume cleaning when
a return command is given, when the re-
turn button is pressed, or when the robot
is placed back at the charging base.
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