General Product Warranty - Comelit HFX-9500M Manual Tecnico

7.4 GENERAL PRODUCT WARRANTY:

For all Comelit Branded Products (excluding HFX 700, 720 and 900 products) 2 year manufacturer's warranty from dealer date of Purchase. Proof of
purchase by the dealer in the form of an invoice is necessary for all returns.
RMA (RETURN) Policy:
1.
RMA's MUST BE called in, in order to maintain accuracy. Faxed or emailed RMA requests will not be accepted.
2.
Before Requesting an RMA Number, the installer must call into our Tech support line to verify the condition of the product and for trouble shooting
purposes in order for Comelit to determine if an RMA needs to be issued.
3.
If technical support does deem that a return is needed, they will issue a trouble ticket number associated with the issue related to the defective
product. Trouble tickets are needed for all distributors to receive a RMA number.
4.
All equipment must be returned as received from the manufacturer with all parts included. If all parts are not received, this may cause a delay in the
processing of the RMA and possible return of the parts to the customer.
5.
Return freight is paid by the customer (non-reimbursable). Comelit will pay "Return to Customer" freight charges.
6.
Product "out of warranty" is subject to repair charges to be paid by the customer.
For all Comelit products (Comelit Kits and Multi-tenant parts, excluding the HFX series and related parts)
1.
New Replacements will be given on all returns of defective products. Credit is onlygiven to distributors in special circumstances based on Comelit
approval.
2.
For Distributors asking for Credit, the purchase invoice must be included in the return shipment.
3. All RMA's must include the RMA form completely filled out.
4. Units sent in without proper paperwork will incur delays in processing and will bereturned to the requester.
For RMA inquiries please contact:
Comelit USA RMA Department
Toll Free: (888) 692-9739 Option 4
Main office: (626) 930-0388 Option 4
tech@comelitusa.com
rma@comelitusa.com
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