Troubleshooting - Widex DEX Instrucciones De Uso

TROUBLESHOOTING

Problem
The device does not
work
No sound
The device does not re-
spond, and the in-use
light indicators (1.5) are
solid red
Possible cause
1. Battery is low
2. Out of range
1. Not paired
2. Device is out of the
hearing aids' range
3. Hearing aid batter-
ies are low
Device error
162
Solution
1. Charge battery
2. Keep the devices in
sight of each other
and in range
1. Repeat the pairing
process
2. Move into range
3. Change the hearing
aids' batteries
1. Press and hold
power/mode button
for 8 seconds
2. Contact your hear-
ing care professio-
nal