Qualified Installing Agency; Customer Service - Allen + Roth ARFPDF32F1 Manual Del Usuario

Problem
White powder
residue is forming
within burner box or
on adjacent walls or
furniture.
Heater produces
unwanted odors.
Heater shuts off in
use (ODS operates).
Gas odor exists even
when control knob is
in OFF position.
Moisture/condensation
is present on windows.
There is slight smoke
or odor during initial
operation.
Heater produces
a whistling noise
when burner is lit.

QUALIFIED INSTALLING AGENCY

Only a qualified agency should perform installation and replacement of gas piping, gas utilization
equipment or accessories, and repair and servicing of equipment. The term "qualified agency" means any
individual, firm, corporation, or company that either in person or through a representative is engaged in
and is responsible for the following:
A. Installing, testing, or replacing gas piping; or
B. Connecting, installing, testing, repairing, or servicing equipment and is a.) experienced in such work,
b.) familiar with all precautions required, and c.) has complied with all the requirements of the authority
having jurisdiction.

Customer Service

If you did not find the solution to your problem or have a product question, contact our customer service
at: 1-888-534-1578 or support@hhdyn.com
Troubleshooting Guide (cont.)
Possible Cause
1. When heated, the vapors from
furniture polish, wax, carpet
cleaners, etc. turn into white
powder residue.
1. Heater is burning vapors from
paint, hair spray, glues, etc. See
IMPORTANT statement, page 34.
2. Gas leak—see WARNING
Statement at the top of page 34.
3. The fuel supply is low.
1. Not enough fresh air is available.
2. The line pressure is low.
3. ODS/pilot is partially clogged.
1. Gas leak—see WARNING
Statement at top of page 34.
2. Control valve is defective.
1. Not enough combustion/
ventilation air is provided.
1. Residues from manufacturing
process are present.
1. Turning control knob to high
position when burner is cold.
2. There is air in the gas line.
3. Air passageways on heater are
blocked.
4. Burner orifice are dirty or partially
clogged.
1. Turn heater off when using furniture polish, wax,
carpet cleaner or similar products.
1. Ventilate room. Stop using odor causing products
while heater is running.
2. Locate and correct all leaks (see CHECKING GAS
CONNECTIONS, page 21).
3. Refill supply tank (Propane /LP models).
1. Open window and/or door for ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see CARE AND MAINTENANCE,
page 32 & 33).
1. Locate and correct all leaks (see CHECKING GAS
CONNECTIONS, page 21).
2. Contact customer service.
1. Refer to AIR FOR COMBUSTION AND
VENTILATION requirements, pages 10–12.
1. Problem will stop after a few hours of operation.
1. Turn control knob to low position and let it warm
up for a minute.
2. Operate burner until air is removed from line. Have
gas line checked by local propane/LP gas company.
3. Observe minimum installation clearances (Fig. 3,
page 14).
4. Clean burner (see CARE AND MAINTENANCE,
pages 32 & 33) or contact customer service.
36
Vent-Free Gas Fireplace User's Manual
Solution