EN
4.8.Tips and advice on operation
4.8.1.Questions about the product?
Observations
The motorised product does not
operate.
The motorised product stops before its
end limit.
NOTICE
If the motorised product still does not operate, contact a drive and home automation professional.
4.8.2.In case of an obstacle or failure of the end product
NOTICE
This protection is activated after 1 second of movement in order to avoid any undesirable stop at the start of the
movement (depending on the motorised product, there could be a significant current peak during the first centimetres
of movement).
▪ If an obstacle is detected during the downward movement, the drive stops, and
a release movement of 2 seconds is executed. Then a movement in the same
direction is possible.
NOTICE
Refer to the Somfy professional application to customise the behaviour of
activating or deactivating this function.
▪ If an obstacle is detected during the upward movement, the drive stops, and a
short release movement is executed. Then the movement in the same
direction is not possible.
NOTICE
The threshold and behaviour of this obstacle detection is fixed and not
customisable
4.8.3.Frost protection
Frost protection functions in a similar way to obstacle detection.
NOTICE
If the driven product detects any resistance, it stops automatically.
4.8.4.Adding/Deleting control points and sensors
Refer to the corresponding instructions.
4.8.5.Replacing a lost or broken Somfy control point
To replace a lost or broken control point, contact a drive and home automation professional.
16
Possible causes
The control point battery is low.
Thermal protection of the drive is on.
The drive has detected an obstacle.
PERGOLA 50 io RGS
Solutions
Change control point battery as
required.
Wait for the drive to cool down.
Move the motorised product in the
other direction.
©
Copyright
2022 SOMFY ACTIVITES SA. All rights reserved.
PERGOLA 60 io RGS