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Troubleshooting
PROBLEM
The hob does not light.
Irregular flame
Noise when flame burns
and ignites.
Flame goes out during use. Burners are dirty.
Flame is yellow.
Flame is unstable.
Smells of gas.
If the problems are not solved, please contact your nearest service centre.
POSSIBLE CAUSE
No flame
Burner cap is incorrectly as-
sembled.
Gas valve is closed.
closed.
The gas valve is closed.
The burner cap is incorrectly
assembled.
Some food residue is obstruc-
ting the flame outlet.
Burners are wet.
The burner cover is incorrectly
assembled.
Liquid has been spilled on the
flame.
A strong draught has extin-
guished the flame.
Flame diffuser orifices are
clogged.
You are using a different gas.
The burner cap is incorrectly
assembled.
There is a gas leak.
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SOLUTION
Make sure that the hob is connected to
the mains
connected to the mains and that it is
switched on. Check if there is a power cut
in your home or in the area.
Assemble the lid correctly.
Check that the gas valve is open.
Check that the gas valve is open.
Assemble the lid correctly.
Clean with a dry cloth any food debris
that may be obstructing the flame outlet.
Dry the burner feet with a soft, dry cloth.
Assemble the cover correctly.
Clean the burners properly.
Turn the cooker off, wait for one minute
and then turn the cooker on again.
Turn the hob off and check that there are
no draughts that could be affecting the
hob. Wait one minute and turn the hob
back on.
Clean the flame diffuser.
Check the type of gas you are using.
Mount the burner cap correctly.
Immediately turn off the gas hob, close
the gas valve and open the windows in
the room to ventilate.
Contact the official technical service.
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