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Consumer Help Indicator
Your Combo is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy
for some situations that you can perform without the need to call for service. The chart below describes the helpful
messages you may notice scrolling on your display when you return to start another load. These messages will
provide simple remedies you can quickly perform.
Spin light
If an out-of-balance condition is detected by the Combo, the Spin light will blink during the
blinking
remaining portion of the cycle and will stay illuminated for a short time after cycle completion.
When this occurs, the Combo is taking actions to correct the out-of-balance condition and
complete the cycle normally. In some cases, the Combo may not be able to balance the load
and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle,
redistribute the load evenly in the wash basket and run a Drain & Spin cycle. (See Rinse & Dry
cycle description in the Getting Started - Options section for details.)
"Confirm H20
Check your house water supply. Did you forget to turn on one or both supply valves after
Supply is ON"
installation or coming back from vacation? As soon as the message appears to scroll, the Combo
(Water not
will initiate a 4 minute lock-out period. The Combo controls won't respond/change during this time.
entering Combo)
After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by
unplugging the Combo, the 4 minute timer will start over again.
"Cycle
"Cycle Canceled Draining" may show on the display if the machine was paused for longer than
Canceled
24 hours or if the machine has stopped itself before the cycle completed due to certain errors.
Draining"
As soon as the message appears, the Combo will initiate a 4 minute lock-out period. The Combo
controls won't respond/change during this time. After the 4 minute period, you can begin your
cycle again. If you try to bypass the lock-out period by unplugging the Combo, the 4 minute timer
will start over again. If the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737)
for service.
"DOOR OPEN"
"DOOR OPEN" will be shown on the display if you try to start a cycle when the door is not fully
closed.
The Combo will not start another cycle until the door is fully closed.
"Check and
"Check and Clean Drain Pump Filter" will display when the Combo detects a restriction in the
Clean Drain
drain area that is the result of items interfering with water drainage. See Care and Cleaning -
Pump Filter"
Pump Filter section for more information.
Appliance Communication
WiFi Connect
Your Combo is GE Appliances WiFi Connect enabled.
It is highly recommended that you connect your Combo to WiFi to download the
latest software, receive periodic updates and benefit from many of the extended
features available through the SmartHQ App. Many features for your Combo
may require connection to the SmartHQ App.
Visit GEAppliances.com/connect and enter your model number to show you
the proper steps to connect your appliance and to learn more about connected
appliance features.
You may not need to know your MAC ID to initial connect your Combo to
SmartHQ, but it can be found in the WIFi section of the Menu of your Combo.
WiFi Connectivity: For assistance with the appliance or the ConnectPlus
network connectivity, please call GE Appliances at 800.220.6899.
Scan here to get started.
49-3000353 Rev 3
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