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Troubleshooting Tips... Before you call for service
Problem
Improper dispensing
of softener or bleach
Dispenser drawer not
dispensing properly
Pump running while
Combo is not in use
Clothes take too long
to dry
Time Remaining
changes or
inconsistent dry
times
Clothes are
still damp even
though the Combo
completed the cycle
Clothes are wrinkled
Combo continues to
tumble after display
says Complete
Water drips from
door when opened
Heat generated by
the Combo
Small items trapped
in the door that do
not dry
49-3000353 Rev 3
Possible Cause
Dispenser clogged
Softener or bleach is filled
above the max line
Laundry detergent packet
placed in dispenser drawer
Clog in sump drain
Improper sorting
Large loads of heavy fabrics
(like beach towels)
Lint filter is full
Eco Dry is OFF or More Dry
is ON
The estimated time may
change when the sensors
detect that optimal dryness
has not been met
Type of load and drying
conditions
The Combo was paused
mid-cycle and never
restarted
Load was already dry except
for collars and waistbands
This is normal
Letting items sit in the
Combo after cycle ends
Overloading
Wrinkle Care was selected
Some residual water from
the dispenser drips down
into the gasket
This is normal
Items are plastered during
high speed spin or get pushed
between gasket and glass
What To Do
Monthly clean the dispenser drawer to remove buildup of
chemicals.
Make sure to have the correct amount of softener.
Laundry detergent packets should NOT be used in the
dispenser. They should only be added directly to the wash
basket following the manufacturer's directions.
Drain sump is detecting an undesired water fill level from a
potential open faucet. Shut off water valve and inspect water
valve for blockage. Ensure you have the latest updates for
your Combo available through the SmartHQ App.
Separate heavy items from lightweight items (generally, a
well-sorted washer load is a well-sorted dryer load).
Large, heavy fabrics contain more moisture and take
longer to dry. Separate large, heavy fabrics into smaller
loads to speed drying time.
Clean the lint filter after every 5th dry cycle.
By turning off Eco Dry and adding More Dry, the Combo will
dry clothes to a higher dryness level than what may be required.
Consider running with More Dry off. If you desire even shorter
time you can turn Eco Dry on in the menu. You may need
to find the best conditions for your acceptable dryness level.
The time remaining in drying adjusts based on humidity
checks made by your smart Combo during the drying portion
of the cycle. You may notice these adjustments at the start of
drying, during drying or the final minutes of drying.
The load size, types of fabric, wetness of clothes and
the length and condition of the exhaust system will affect
drying times.
The door may have been opened mid-cycle and the cycle
not restarted. A dry cycle must be re-selected to complete
the drying process.
Start a TIMED DRY to dry damp collars and waistbands.
In the future, when drying a load with collars and
waistbands, choose More Dry.
Because your Combo dries clothes at a consistent
temperature in a sealed drum, they may not feel as dry or
as warm on first touch. Just take them out and they will
feel dry in a few seconds.
Remove items when cycle ends and fold or hang
immediately, or use the Wrinkle Care option.
Separate large loads into smaller ones. Load fewer
garments; manually increase time.
Ensure Wrinkle Care option is not selected.
Water from the dispenser may drip down into the gasket
when the door is first opened. This is normal. You may
want to wait a few seconds before retrieving clothes.
Some heat is generated by the sealed system located at
the top of the unit. This is normal operation.
Use a nylon mesh bag for small items that may become
trapped between the door glass and gasket and do not
fully dry.
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