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Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
Computer or mobile device too far from
printer
Computer connected to a Virtual Private
Network (VPN) or remote work network
Wi-Fi turned off on computer (computer
connected by Ethernet)
Bluetooth is turned off on your computer
or mobile device
Location is turned off on your
mobile device
Solution
If the Wi-Fi light is off, the printer might not be in
Wi-Fi setup mode. Restart Wi-Fi setup mode:
1. If the control panel is not lit, press any button
to wake the printer.
2. Press and hold
for 5 seconds until the
control panel buttons light up.
3. Press and hold
and
the Wi-Fi light blinks blue.
4. Wait for one minute. Close and reopen
HP Smart, and then try connecting again.
Move your computer or mobile device closer to
the printer. Your device might be out of range
of the printer's Wi-Fi signal.
Disconnect from a VPN before installing HP
Smart software. You can't install apps from
the Microsoft Store when connected to a VPN.
Connect to the VPN again after finishing printer
setup.
Note: Consider your location and the security
of the Wi-Fi network before disconnecting
from a VPN.
If your computer is connected by Ethernet,
turn on the computer's Wi-Fi while setting
up the printer. Disconnect the Ethernet cable
temporarily to complete setup over Wi-Fi.
Turn on Bluetooth for the computer or mobile
device being used to complete printer setup. For
mobile devices, turn on Location services also.
Bluetooth and Location help the software find
your network and printer.
Note: Your location is not being determined
and no location information is being sent to
HP as part of the setup process.
for 5 seconds until
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