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Idiomas disponibles
Idiomas disponibles
Troubleshooting
EN
Problem
Solution
· The battery may be low. Recharge the robot on the base and try again.
The robot does
· The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature between
not turn on.
32 ℉ (0°C) and 104 ℉ (40°C).
· The base station may not be receiving power. Please confirm that both ends of the power cord are plugged in correctly.
· The robot may be in poor contact with the charging contacts. Clean the charging contacts on both the base station and the robot.
The robot does
not recharge.
· Check whether there is any foreign object at the connector of the robot and remove the foreign object if any.
· The password of Wi-Fi may be incorrect. Please enter the correct password.
· You may be connected to a 5GHz Wi-Fi band, which is not supported. Please ensure your robot is connected to a 2.4GHz band.
The robot cannot
· The Wi-Fi signal may be weak. Make sure the robot is in an area with good Wi-Fi coverage.
connect to Wi-Fi.
· The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
· The base station may be disconnected from power or may have been moved when the robot is not on it.
· There may be too many obstructions around the base station. Place the base station in a more open area.
The robot cannot
· Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far from
find and return to
the base station, it might not be able to automatically return on its own, in which case you will need to manually place the robot
the base station.
onto the base station.
· Wipe the signaling area on the base station to remove dust or debris.
· The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and then press
The robot will not
and hold the power button for three seconds to turn it off.
· If the robot cannot be turned off by performing step 1, press and hold the
turn off.
If the problem persists, please contact after-sales service.
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button for 10 seconds to forcibly turn off the robot.
Troubleshooting
Problem
Solution
· It takes about 6 hours to fully charge the robot when its battery is low.
· If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down to
The charging
speed is slow.
extend the battery life.
· The charging contacts on both the robot and the base may be dirty, please wipe them with a dry cloth.
· Check whether the dust bin filter is clogged. If so, clean it or replace it.
· A hard object may be caught in the multi-surface rubber brush or the dust bin. Check and remove any hard object.
The robot is
making a strange
· The main brush or the side brush may become tangled. Check and remove any foreign objects.
noise.
· Switch the suction mode to Standard or Quiet.
The robot moves
· Objects such as power cords and slippers should be organized before using the robot.
without following
· Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry the wet places before using the robot.
the set route.
· Make sure that the doors of the rooms to be cleaned are open.
The robot misses
· Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high thresholds or steps.
the rooms to be
· The place in front of the room to be cleaned may be wet and slippery, causing the robot to work abnormally. It is recommended
cleaned.
to dry the floor before using the robot.
· Check whether the seal on the used water tank is loose or not correctly installed. Manually reset it if so.
· Gently press down on the used water tank to make sure it is installed correctly.
The water level in
· Remove the washboard and check whether the sewage drain is blocked and clean it.
the washboard is
· Check the cleaning solution. Do not add any liquid other than the officially-approved cleaning solution.
abnormal.
· If the problem persists, please contact the after-sales service team.
For more information, you can open the Dreamehome App, tap "More Actions" at the bottom of the device page, and then tap "
(Due to upgrades in the app software, the actual operations may differ from the directions in this manual.)
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
EN
" > "Help" to learn more details.
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