TROUBLESHOOTING
Problem
Ready Light does not illuminate when
Temperature Control Dial is set to standby.
Grill plates do not get hot.
Grill suddenly stops working.
Top plate does not hold itself up, or is hard
to move up/down.
TEMPERATURE SAFETY SWITCH
This sandwich grill is equipped with a safety feature that shuts
off power to the grill if the unit overheats. If the Temperature
Safety Switch is activated:
1. Determine the caused of activation and correct it.
2. Allow the unit to cool.
3. Remove the cover from the switch on the back of the grill.
Press and release the switch reset button. Replace the cover.
4. Contact Vollrath Technical Services if switch activation
continues.
SERVICE AND REPAIR
Serviceable parts are available on vollrathfoodservice.com. To avoid serious injury or damage, never attempt to repair the unit or
replace a damaged power cord yourself. Do not send units directly to The Vollrath Company LLC. Please contact Vollrath Technical
Services for instructions. When contacting Vollrath Technical Services, please be ready with the item number, model number (if
applicable), serial number, and proof of purchase showing the date the unit was purchased.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
This warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not
offer a written warranty to purchasers for such uses. The Vollrath Company LLC warrants the products it manufactures or distributes
against defects in materials and workmanship as specifically described in our full warranty statement. In all cases, the warranty runs
from the date of the end user's original purchase date found on the receipt. Any damages from improper use, abuse, modification,
or damage resulting from improper packaging during return shipment for warranty repair will not be covered under warranty. For
complete warranty information, product registration, and new product announcements, visit vollrathfoodservice.com.
The Vollrath Company, L.L.C. Headquarters
1236 North 18th Street
Sheboygan, Wisconsin 53081-3201 USA
Main Tel: 800-319-9549 or 920-457-4851
Main Fax: 800-752-5620 or 920-459-6573
Canada Customer Service: 800-695-8560
Tech Services: techservicereps@vollrathco.com
vollrathfoodservice.com
Potential Cause
Unit is not plugged in.
The Temperature Safety Switch is tripped.
Ready Light malfunctioned.
Voltage from power source (wall outlet) is
low or zero.
Heating element is faulty.
The Temperature Safety Switch may have
activated.
Tensioner is improperly adjusted.
Temperature Safety
Services Switch Cover
Pujadas Vollrath of China
Ctra. de Castanyet, Vollrath Shanghai Trading 132
P.O. Box 121 Limited
17430 Santa Coloma de Farners 23A
Time Square Plaza | 500
(Girona) – Spain Zhang Yang Road
Tel. +34 972 84 32 01 Pudong, Shanghai 200122
info@pujadas.es Tel: 86-21-5589580
© 2023 The Vollrath Company L.L.C.
Course of Action
Plug unit in.
Reset the Temperature Safety Switch per
the instructions below.
Contact Vollrath Technical Services.
Verify voltage matches nameplate rating.
If not, have qualified personnel correct
power problem.
Contact Vollrath Technical Services.
Reset Temperature Safety Switch per the
instructions below.
See Tensioner adjustment in preceding
maintenance section.
Vollrath de Mexico S. de R.L.
de C.V. Periferico Sur No.
7980 Edificio 4-E Col. Santa
Maria Tequepexpan 45600
Tlaquepaque, Jalisco | Mexico
Tel: (52) 333-133-6767
Tel: (52) 333-133-6769
Fax: (52) 333-133-6768
Part 2350014-1
4/24/23