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Before you call for service
Problem
Water hard sometimes
Water feels slippery
after installation of
water softener
Water Softener not
using any salt
Water is blue color after
water softener was
installed
Water softener not
regenerating
Cloudiness on
glassware (automatic
dishwashers)
Possible
Cause
Using hot water
while the water
softening system
is regenerating
Control
HARDNESS
number setting
too low
Grains of
hardness in your
water supply have
increased
Absence of
hardness minerals
Water softening
system is a
"demand" unit
Possible salt
bridge
Possible plugged
nozzle and venturi
Acidic water in
copper plumbing
Meter turbine
stuck
Sensor wire not
plugged into the
control
No power to unit
Mechanical defect
Combination of
soft water and too
much detergent
What to do
• Avoid using hot water during water softening system
recharge because the water heater will refill with hard
water. See Automatic Hard Water Bypass During
Recharge section.
• Press MODE/SET button until arrow points to
HARDNESS. Be sure the number shown is the same
as the actual grains per gallon hardness of your water
supply. See Programming the Control section if a change
in setting is needed.
• Water hardness can change over time, especially in
well water. To check, have the water tested by a water
analysis laboratory or call your local water department.
Adjust the Hardness number setting as needed.
• This is normal. Hardness in water gives it the abrasive
feel you may have been accustomed to. The slippery feel
is the clean feel of soft water..
• Does not use much salt to regenerate - very efficient.
• See the Breaking a Salt Bridge section.
• See the Cleaning the Nozzle and Venturi Assembly
section.
• Have the water tested at once.
• See the Manually Initiated Electronics Diagnostics
section for troubleshooting procedures .
• Call for service.
• See the Manually Initiated Electronics Diagnostics
section for troubleshooting procedures .
• Call for service
• Check the circuit breaker or fuses.
• Call for service.
• This is called etching and is permanent. To prevent this
from happening, use less detergent if you have soft
water. Wash glassware in the shortest cycle that will get
them clean.
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