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Before you call for service
Problem
Excessive/high
level of water in
brine tank
Salty tasting or
brown/yellow
colored water after
installation
Brown/yellow
colored water
Resin beads
showing up in
drinking water
Sounds you might
hear
Water has air
bubbles and is
cloudy
Blue light Flashing
When power
applied to the
system
If "DAYS TO
EMPTY" is flashing
Possible Cause
Valve drain hose pinched,
plugged, elevated too high
or otherwise restricted
Drain lines connected
together
Nozzle and venturi dirty,
incorrectly assembled or
damaged.
Unit not sanitized
Low water pressure
Restricted drain hose
Unit was idle for a period
of time
Cracked distributor
or unit
plumbed backwards
Running water from the
unit into a drain during
recharge
Air in system after
installation
Control needs to be
programmed (a power
outage may have occurred)
Low salt level, less than
15 days
What to do
• A restriction in this drain hose may prevent proper
operation of the nozzle and venturi and reduce or
prevent brine draw during recharge.
• Separate drain lines.
• Refer to Cleaning the Nozzle and Venturi Assembly
instructions. With water pressure to the water
softening system off, take the nozzle assembly apart.
Inspect, clean and replace as needed. Any foreign
particle(s), scratches, nicks, etc. in the passages can
prevent operation. Be sure holes in the gasket are
centred over holes in the housing
• Complete Sanitization Procedures.
• At completion of recharge cycle (approx. 2 hours),
run water from faucets to purge the salty water.
Check pressure:
• Drain height 8' or less, pressure should be minimum
20 psi.
• Drain height above 8', pressure should be minimum
50 psi.
• Clean and reconnect hose.
• Check for kinks in drain line
• Complete the Sanitization Procedures.
• Call for service.
• This is normal.
• Will go away after it runs for a while.
• See the Programming the Control section.
• Fill with salt.
• Reset salt level.
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