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40 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the washer does not function properly or does not function at all, check the following before you call for
service.
Noises You Might Hear
Noise
Clicking
Spraying or Hissing
Humming or
Gurgling
Water sloshing
Water being added
after the washer
has already begun
to operate
Rattling and
clanking noise
Thumping sound
Vibrating noise
Squeaking noise
Banging noise
when washer is
filling with water
(Water Hammer)
Possible Cause
Lid (Door) lock relays when the lid (door)
locks and unlocks.
Water spraying or circulating during the
cycle.
Drain pump is pumping water from the
washer at times during a cycle.
A liquid in the balance ring around
the wash basket helps the basket spin
smoothly.
The washer adapts to the load size and
type to add more water to the cycle as
needed.
The wash load may be unbalanced.
If the washer senses that the load is
unbalanced, it will stop and refill to
redistribute the load.
The washer may be diluting laundry
additives to add to the wash load.
Foreign objects, such as keys, coins, or
safety pins may be in tub or pump.
Heavy wash loads may produce a
thumping sound.
Wash load may be out of balance.
Packaging materials were not removed.
Wash load may be unevenly distributed in
the drum.
Not all leveling feet are resting firmly and
evenly on the floor.
Floor not rigid enough.
Packaging materials were not removed.
Plumbing in the home moves or flexes
when the water valves in the washer shut
off.
Household water supply pressure is very
high.
Solutions
• Normal Operation
• Normal Operation
• Normal Operation
• Normal Operation
• Normal Operation
• Stop washer, check tub and drain filter for
foreign objects. If noise continues after
washer is restarted, call for service.
• This is normal. If sound continues, washer
is probably out of balance. Stop and
redistribute wash load.
• Pause the cycle and redistribute the load
after the lid (door) unlocks.
• See Unpacking and Removing Shipping
Material in the Installation section.
• Pause the cycle and redistribute the load
after the lid (door) unlocks.
• See Leveling the Appliance in the
Installation section.
• Make sure that the floor is solid and does
not flex. See Flooring in the Installation
section.
• See Unpacking and Removing Shipping
Material in the Installation section.
• Water hammer is not caused by a defect in
the washer. Install water hammer arrestors
(purchased separately at hardware or home
improvement store) between the fill hose
and the washer for best results.
• Adjust household water supply regulator to
a lower pressure or contact a plumber.
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