N° Problem encountered
Machine does not turn on.
Power lights
are off after
1
having pressed the switch-on/
supply buttons.
The machine requires a lot of
2
time to heat up.
3
The machine is very noisy.
4
No supply.
TROUBLESHOOTING
Possible causes
Solution
1 - Machine is not connected
Connected the machine to the
to the power source.
2 - The machine is connect to
Connected the machine directly
power strip not working.
to the power source.
Connect another device to
3 - Power supply not present.
check the power supply.
1 - Machine storage at low
Store the coffee machine in a
temperatures
proper environment and run 2
(e.g.: cellar/garage).
supplies without capsules.
2 - The machine has lime
scale build-up.
1 - Machine not is on a flat
Check the surface.
and stable surface.
Check the correct position of
2 - Power supply cable
the cable into the base of the
incorrectly positioned.
machine.
3 - Movable parts not fitted
Fit the movable parts properly.
properly.
Top up the tank with fresh
4 - No water in the tank.
drinking water.
Insert Lavazza
5 - Capsule not present.
capsule or compatible.
Press one of the buttons and
check the operation of the
1 - Electrical failure: buttons
pilot light (ON with white
not working.
blinking light) and the machine
power-on.
Top up the tank with fresh
2 - No water in the tank.
drinking water.
3 - Tank not inserted
Insert the tank correctly.
correctly.
Repeat the coffee machine
4 - Power-on failed.
power-on procedure
(6 attempts at supplying).
power source.
De-scale the machine.
EN
Result
OK: call solved.
Non-OK: go to step 2
OK: call solved.
Non-OK: go to step 3
OK machine being serviced.
Non-OK: electric system fault.
OK: call solved.
Non-OK: go to step 2
OK: call solved.
Non-OK: machine being serviced
OK: call solved.
Non-OK: go to step 2
OK: call solved.
Non-OK: go to step 3
OK: call solved.
Non-OK: go to step 4
OK: call solved.
Non-OK: go to step 5
OK: call solved.
Non-OK: machine being serviced
OK: call solved.
Non-OK: go to step 2
OK: call solved.
Non-OK: go to step 3
OK: call solved.
Non-OK: go to step 4
OK: call solved.
Non-OK: machine being serviced
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