Care and Maintenance- Cont.
Non-rechargeable batteries are not to be recharged.
Troubleshooting
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:00 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM
The burner will
1. The igniter electrode may be covered
not light using the
igniter procedure
2. The igniter electrode may have a
(weak or no spark
being generated).
3. Cracked or broken ignition electrode.
Low Heat.
1. Insufficient gas pressure to the unit.
Excessive Flare
1. Grease and/or residue build-up on
Ups.
2.
3. Cooking temperature too high
The burner will
1. Match not reaching burners
not light with a
match.
2. Gas supply is shut off.
3. Poor connection between gas
4. Burner inlet blocked.
1. Gas supply is shut off.
No gas flow or an
obstructed gas
2. Poor connection between gas
flow.
3. Burner inlet blocked.
LED control knob
1. Dead battery or faulty battery
light is not lit
WARNING
POSSIBLE CAUSE
with grease or residue.
loose or disconnected wire.
marinade from food.
(when holding match with hand).
hose plug fitting and sleeve
coupling.
hose plug fitting and sleeve
coupling.
connection.
CORRECTIVE ACTION
1. Clean the igniter electrode.
2. Check the connection and reconnect any
loose or disconnected wires.
3. Replace ignition electrode (see Replacement
Parts List).
1. Call a qualified service agency to check
the gas supply pressure and correct the
pressure.
1. Clean the grill components.
2. Trim the fat from meat and use non-oil based
marinades.
3. Lower temperature accordingly.
1. Use match holder found in cabinet door.
2. Check that the natural gas supply shut-off
valve is open.
3. Turn off the grill knobs, close the gas
supply shut-off valve and check the
connection between the plug and sleeve
coupling. Disconnect and reconnect, if
necessary.
4. Clean the burner inlet (venturi)
and burner as described by the Care and
Maintenance section in the manual.
1. Check that the natural gas supply shut-off
valve is open.
2. Turn off the grill knobs, close the gas
supply shut-off valve and check the
connection between the plug and sleeve
coupling. Disconnect and reconnect, if
necessary.
3. Clean the burner inlet (venturi) and
burner as described by the Care and
Maintenance section in the manual.
Perform any of the following:
1. Check that batteries are installed correctly.
2. Check for corrosion around battery terminals.
3. Replace batteries. Use AAA batteries.
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