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Visit Hoover.com for Frequently Asked Questions regarding your Quest
Troubleshooting
Issue
Battery may not be charged.
My Quest
won't turn on
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The power switch on the bottom of the Quest
Error 1: Red LED blinks,
Indicates battery is too low.
Blue LED is ON
Error 6: Red LED blinks ,Blue
Indicates dirt cup is not installed or installed incorrectly.
LED blinks. Continuous beeps
of 30 sec length
Indicates that Drive wheel, Side brush or Main brush is stuck. Turn OFF your Quest
Error 3: Red LED blinks, Blue
Indicates that Quest
LED is ON. 2 long beeps.
sensing an object so it is stuck.
Indicates Quest
Side brush has stopped
It may be that dirt or hair are stuck around the wheel.
spinning
It may be that dirt or hair are stuck around the wheel.
Main brush has stopped
spinning
AC adapter might not be plugged in properly.
Power Button on the bottom of the Quest
Quest
is not charging
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Quest
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17
Contact Us: (888) 679-2121 For a Complete Troubleshooting Guide, see: Hooverhelp.com/Quest™ Twitter: @HooverUSA Facebook: facebook.com/hoover
Any other servicing should be done by an authorized service representative. If appliance is not working as it should, has been dropped into water, take it to a service center prior to continuing use.
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To reduce the risk of personal injury-turn power switch OFF before cleaning or servicing.
Cause
may be OFF.
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's cliff sensors on all 3 sides are
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's bumper is stuck.
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might be OFF.
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is not properly docked.
QUESTIONS OR CONCERNS?
Do not return to store. See back of product for model number.
WARNING
!
Action
Check the battery indicator and charge if it indicates low battery.
Flip the power switch ON and start your Quest
Charge your Quest
. See page 9 for instructions.
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Turn OFF your Quest
and install the dust bin. See page 15 for instructions.
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and remove hair from wheels and
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wheel posts. See page18 for instructions.
Move Quest
to a different location and restart.
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Turn OFF your Quest
and remove the dirt and hair from the wheels and wheel posts.
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See page 19 for instructions to remove side brush.
Turn OFF your Quest
and remove the dirt and hair from the wheels and wheel posts.
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See page 19 for instructions to remove side brush.
Ensure that the AC adapter is properly plugged into both the docking station and the outlet.
Flip the power switch ON on the bottom of your Quest
Pick up your Quest
and manually dock it so that the charging pins are aligned
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