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BEFORE YOU CALL FOR SERVICE...
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and
you may not need to call for service.
Problem
Not draining
Not spinning
Not agitating
Leaking water
Possible Cause
Load is out of balance
Pump clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning;
drain hose pushed too far
down the drain
Door gasket is damaged
Door gasket not damaged • Water may drip from the
Check back left of washer
for water
What To Do
• Redistribute clothes and
run drain & spin or rinse
& spin.
• Increase load size if
washing small load
containing heavy and
light items.
• See page 27 on how to
clean the Pump Filter.
• Straighten drain hose and
make sure washer is not
sitting on it.
• Check household
plumbing. You may need
to call a plumber.
• Ensure there is an air gap
between hose and drain.
• Check to see if gasket
is seated and not torn.
Objects left in pockets
may cause damage to
the washer (nails, screws,
pens, pencils).
door when the door is
opened. This is a normal
operation.
• Carefully wipe off rubber
door seal. Sometimes
dirt or clothing is left in
this seal and can cause a
small leak.
• If this area is wet, you
have oversudsing
condition. Use less
detergent.
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