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Debris accumulates on metal
contacts connecting the dust cup
and the main body of the hand
vacuum.
The dust cup is installed incorrectly. Reinstall the dust cup correctly as instructed on
The hand vacuum and the wand
are not connected into place.
Brush roll in the
motorized nozzle is
The motorized nozzle and the
not turning.
wand are not connected into place.
Nozzle motor and brush roll both
are not turning.
Nozzle motor is spinning, but the
brush roll is not rotating.
Dust cup is full.
Filter needs cleaning.
Vacuum is not
picking up or
Filter needs to be replaced.
suction power is
weak.
Battery may be depleted.
Dust cup is not installed well.
Filter is missing or installed
incorrectly.
Filter is damaged and needs to be
replaced.
Dust escapes from
vacuum.
Dust cup is full or is installed
incorrectly.
Pre-filter is missing or is installed
incorrectly.
Battery may be depleted.
Brush roll in the motorized nozzle
is jammed or is not installed well
causing motor protection system
activated.
Vacuum turns off
Excessive loading on brush roll
on its own.
brush.
The suction inlet or hose is blocked
or sealed.
The battery is damaged.
TROUBLESHOOTING
Remove the debris and reinstall as instructed on
page 14.
page 14.
Reinstall the hand vacuum and the wand correctly
as instructed on page 9.
Reinstall the motorized nozzle and the wand
correctly as instructed on page 15.
Check to confirm the above connections are
properly made. Re-start the unit. If the nozzle
motor and brush roll are still not turning, the
nozzle motor may be damaged. Call 1-877-531-
7321 (US) / 1-844-608-3081 (CA) for assistance.
The belt is broken. Call 1-877-531-7321 (US) /
1-844-608-3081 (CA) for assistance.
Empty the dust cup.
Follow filter cleaning instructions on page 13-14.
To purchase parts call 1-877-531-7321 (US) /
1-844-608-3081 (CA).
Charge the battery as instructed on page 10.
Check the dust cup for correct installation and
ensure it is snapped firmly in place.
Check the filter for correct installation. See page
13-14.
To purchase a replacement filter, call
1-877-531-7321 (US) / 1-844-608-3081 (CA).
Empty the dust cup container or position the dust
cup correctly and snap firmly into place.
Reinstall correctly as instructed on page 13-14.
Charge the battery as instructed on page 10.
With the unit turned off, remove the obstruction
or re-install the brush roll as instructed on page 15
and then re-start.
Remove the obstruction and then re-start.
Remove the obstruction and then re-start.
Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.
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