Troubleshooting
IP Camera is not Powering on
If you find your camera is not powering on, try the following solutions:
• Please check whether the outlet is working properly or not. Try to
plug the camera into a different outlet and see if it works.
• Please check whether the DC adapter is working or not. If you have
another 12V DC power adapter which is working, please use another
power adapter and see if it works.
If these won't work, please contact Reolink Support
https://support.reolink.com
IR LEDs Stop Working
If you find the IR LEDs of your camera stop working, try the following
solutions:
• Go to Device Settings and check whether you have enabled Infrared
LEDs. If the LEDs are disabled, please enable them.
• Please go to Live View and check the Day/Night mode. Set the mode to
Auto to activate the IR lights.
• Upgrade your camera's firmware to the latest version.
• Restore the camera to the factory settings and check the IR light
settings again.
11
English
If these won't work, please contact Reolink Support
https://support.reolink.com
Specifications
Hardware Features
IR Distance: 30 meters (100ft)
Day/Night Mode: Auto switchover
General
Operating Temperature: -10°C to 55°C (14°F to 131°F)
Operating Humidity: 10%-90%
Weather Resistance: IP66 certified weatherproof
Notification of Compliance
FCC Compliance Statement
This device complies with Part 15 of FCC Rules. Operation is subject to
thefollowing two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. For more
information, visit:
https://reolink.com/fcc-compliance-notice/.
English
12