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Common Issues
Problem
Unable to power on.
Unable to charge.
Slow charging.
Unable to dock.
Noise during cleaning.
Unable to connect to WiFi.
Is power always being drawn when the robot
is on the charging dock?
Does the robot need to be charged for at
least 16 hours the first three times it is used?
Cleaning does not resume
after recharging.
Solution
• The battery level is low. Put the robot on the charging dock and charge it before use.
• The battery temperature is too low or too high. Only use the robot within the range of 4-40°C (39-104°F).
• Check the power indicator light turns on and both ends of the power cabel are properly connected.
• If contact is poor, clean the contact areas on the charging dock and the robot.
• When used at high or low temperatures, the robot will automatically reduce its charging speed to extend
battery life.
• The charging contacts may be dirty. Wipe them with a dry cloth.
• There are too many obstacles near the charging dock. Move it to an open area.
• The robot is too far from the charging dock. Place it closer and retry.
• The dock locator may be dirty. Wipe them with a dry cloth.
• The main brush, side brush, main wheels, or omni-directional wheel may be jammed. Pause the robot and clean them.
• The omnidirectional wheel is jammed. Use a screwdriver to remove it for cleaning.
• WiFi is disabled. Reset the WiFi and try again.
• The WiFi signal is poor. Move the robot to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
• Unable to connect to WiFi abruptly. There may be an error with your router settings. Contact Roborock
customer service for additional support.
• The robot will draw power while it is docked to maintain battery performance, but power consumption
is minimal.
• No. The robot can be used any time after it has been fully charged.
• Make sure that the robot is not in DND mode. DND mode will prevent cleanup.
• The robot will not resume cleaning if users press
14
button to recharge or manually place the robot back to the dock.
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