EUFY Robovac Manual Del Usuario página 20

English
Problems Solutions
• Check if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace the
Charging Base.
• Check if the indicator on RoboVac is solid red and there is
no beep during charging. If yes, it indicates the battery has
failed. Reinstall the battery, then turn RoboVac on and off.
RoboVac cannot be
If the problem persists, contact the eufy service center to
charged.
repair or replace the battery.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is docked onto
the Charging Base. If not, contact the eufy service center to
repair or replace the Charging Base.
• Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the Charging Base.
• When RoboVac is in the vicinity of the Charging Base, it
RoboVac cannot
will return more quickly. However, if the Charging Base is
return to the
Charging Base.
located far away, RoboVac will need more time to return.
Please be patient as it works its way back.
• Clean the charging contact
• Clean the rolling brush.
The rolling brush
• Check if the rolling brush and brush guard have been
does not rotate.
installed properly.
RoboVac's
• Clean the sensors carefully with a dry cloth.
movements or travel
• Restart RoboVac by turning the power switch off and on.
path are abnormal.
• Make sure RoboVac is fully charged (indicated by a solid
blue LED light) before cleaning.
• The cleaning time will be affected by the suction mode and
floors/carpets to be cleaned:
• Standard suction mode (on hardwood floors): approx.
RoboVac's cleaning
100 minutes of cleaning
time becomes
shorter or is less
• BoostIQTM mode (on carpeting): approx. 60 minutes of
than 100 minutes.
cleaning
• Max suction mode (on medium-pile carpets): approx. 40
minutes of cleaning
• If your cleaning time is much less than the time mentioned
above, contact eufy customer service for help.
36
pins.
Problems Solutions
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone are
close enough to ensure a strong signal strength.
RoboVac cannot
connect to a Wi-Fi
• Make sure your Wi-Fi router supports the 2.4GHz and
network.
802.11b/g/n bands; the 5GHz band is not supported. For
details, refer to the "Troubleshooting > Wi-Fi connection"
section in this manual.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa
app onto your smart device and enabled "EufyHome -
You cannot control
RoboVac" Skill in the Amazon Alexa app. For details, refer
RoboVac with
to the "Smart Integrations" page in the EufyHome App.
Amazon Alexa.
• Make sure you have an EufyHome account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-commands.
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app onto
your smart device and initiated the "EufyHome" action
in the Google Home app. For details, refer to the "Smart
You cannot control
Integrations" page in the EufyHome App.
RoboVac with the
• Check if you are using the proper commands when talking
Google Assistant.
to the Google Assistant. When making your request, first
say the wake words "Ok Google".
• Repeat your question. Speak clearly to the Google
Assistant.
Error Tones
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator
on the button will be solid or flashing.
Flashing red indicator light
Error Tone Cause
• RoboVac is stuck and one of the
wheels is not making contact with
the floor (hanging in mid-air).
One beep
• RoboVac may be in an extremely
large room and the bumper is not
registering obstacles.
English
Solution
Restart cleaning in a new location.
37