Zehnder IHC Instrucciones De Uso página 39

5.4 Troubleshooting
Problem Cause
The Connect-Box
is not found The Connect-Box is not set up correctly..
by the Connect-App.
The IHC cannot be
added to the Connect-
There is no connection to the IHC.
Box (no device found in
Connect-App).
"nok" is displayed on the
The pairing process with the Connect-Box failed.
IHC.
The connection status
The connection to the Connect-Box is lost.
icon on IHC is blinking.
The system cannot be
accessed remotely (from The Connect-Box is not connected to the internet.
outside the home).
English
Remedial action
Make sure that the Connect-Box and the
Connect-App are in the same network.
Please refer to the instruction manual of the
Connect-Box for more information.
Ensure the IHC is turned on and in operation.
Check the distance between the Connect-
Box and the IHC. Place the Connect-Box
closer to the IHC and try again.
If the above points do not solve the problem,
reset the devices and try again.
After starting the pairing in the Connect-App,
make sure to complete the pairing on IHC
within 60s. Press again on "Add device" in
the Connect-App and try again.
Ensure the Connect-Box is turned on. Check
the distance between the Connect-Box and
the IHC. Place the Connect-Box closer to the
IHC and try again (the IHC should reconnect
automatically after some time).
Ensure that in the Connect-App settings
"Connect to internet" is enabled.
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6. Connecting multiple IHC
If you own more than one IHC, it is possible to connect them together. This will synchronize the settings (e.g., selected room tem-
perature, timer mode) between the IHCs. This is useful if the radiators are located in the same room.
6.1 Paring 2 IHCs
To connect two IHCs to each other, follow the steps described below and execute them on the respective device.
Please note that the steps on the first and second IHC must all be done within 60s.
On 1st IHC
Access the settings menu, by pressing and holding the rotary knob for 3 seconds until „SEt" is displayed, then release.
When the surface temperature limitation is displayed briefly press the rotary knob until "rC" is displayed.
While "rC" is displayed turn the rotary knob to start the pairing process. Then proceed to the 2nd IHC.