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Products Covered
Products and Accessories
that are repaired or replaced.
Exclusions From Warranty Coverage
Normal Wear and Tear:
Periodic maintenance, repair and replacement of Products or Acces-
sories due to normal wear and tear.
Abuse & Misuse:
Defects or damage that result from: (a) improper operation, storage,
misuse or abuse, accident or neglect, such as physical damage
(cracks, scratches, etc.) to the surface of the Products and Accesso-
ries resulting from misuse; (b) contact with liquid, water, rain, extreme
humidity or heavy perspiration, sand, dirt or the like, extreme heat, or
food; (c) use of the Products or Accessories for commercial purposes
or subjecting the Product or Accessory to abnormal usage or condi-
tions; or (d) other acts which are not the fault of Motorola Solutions.
Use of Non-Motorola Solutions branded Products and Accessories:
Defects or damage that result from the use of Non-Motorola Solu-
tions branded or certified products, accessories, software or other
peripheral equipment.
Unauthorized Service or Modification:
Defects or damages resulting from service, testing, adjustment, in-
stallation, maintenance, alteration, or modification in any way by
someone other than Motorola Solutions or its authorized service cen-
ters.
Altered Products:
Products or Accessories with (a) serial numbers or date tags that
have been removed, altered or obliterated; (b) broken seals or that
show evidence of tampering; (c) mismatched board serial numbers;
or (d) nonconforming or non-Motorola Solutions branded housings, or
parts.
Length Of Coverage
The balance of the original
warranty or for ninety (90)
days from the date returned
to the consumer, whichever is
longer.
Communication Services:
Defects, damages, or the failure of Products or Accessories due to
any communication service or signal you may subscribe to or use
with the Products or Accessories.
How to Obtain Warranty Service or Other Information?
To obtain service or information, call the following contact:
Region
USA and Canada Two-
Way Radios
Latin America
For Accessories:
Call the telephone number designated above for the Product with which
they are used.
You will receive instructions on how to ship the Products or Accessories
at your expense, to Motorola Solutions or a Motorola Solutions
Authorized Repair Center. To obtain service, you must include: (a) a
copy of your receipt, bill of sale or other comparable proof of purchase;
(b) a written description of the problem; (c) the name of your service
provider, if applicable; (d) the name and location of the installation facility
(if applicable) and, most importantly; (e) your address and telephone
number.
Contact
• 1-800-448-6686
•
https://www.motorolasolu-
tions.com/talkabout
Toll Free:
• Mexico 001-855-241-8253
• Panama 001-800-205-3867
• Peru 0800-55979
• Chile 123-0020-2126
• Brazil 0800-168272
or
https://www.motorolasolu-
tions.com/talkabout
Toll or long Distance:
• Spanish +1 630-203-5826
• English +1 630-203-5824
• Portuguese: +001.312.725.5373
• Brazil +55 11 3525-3055 and 3056
English
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