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Troubleshooting Tips - Washer
Performance
Pilling
Snags, holes, tears,
rips or excessive
wear
Wrinkling
Sounds
"Metallic clicking"
Back and forth
"swoosh" or light
"clicking" sound
during agitate
Quick short agitation
sounds
"Click" when water
stops filling
"Clicking" behind
control panel during fill
Water volume
changes during fill
Motor "whinding up"
or "coasting down"
in spin
"Humming"
"Gurgling"
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds
are all part of the normal wash cycle.
To listen and watch videos of normal washer operation, please go to
http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061
or scan the QR code.
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Possible Causes
Result of normal wear
on poly-cotton blends
and fuzzy fabrics
Pins, snaps, hooks,
sharp buttons, belt
buckles, zippers and
sharp objects left in
pockets
Undiluted chlorine
bleach
Chemicals like
hair bleach or dye,
permanent wave solution
Improper sorting
Overloading or incorrect
water level
Incorrect wash and dry
cycles
Repeated washing in
water that is too hot
Possible Causes
Shifter mechanism
is engaging or
disengaging
Electric motor reversing
direction
Clothing redistribution
Relay switch
Automatic Temperature
Control Valve
Automatic Temperature
Control Valve
Motor ramping up/down
during spin cycle
Water drain pump
Water drain pump
What to do
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp
buttons.
Turn knits (which snag easily) inside out.
Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Rinse items that may have chemicals on them before washing.
Avoid mixing heavy items (like work clothes) with light items
(like blouses).
Try a fabric softener.
Load your washer so clothes have enough room to move freely
with water covering all of the clothes.
Match Cycle selection to the type of fabric you are washing
(especially for easy care loads).
Wash in warm or cold water.
What to do
The drive system will engage at the start of agitate and
disengage when agitate is complete. This occurs multiple times
during the wash.
This sound is the motor rotating back and forth to agitate your
laundry.
At different periods of the agitation phase, the motor makes
short agitation strokes to redistribute the load.
The relay makes a click sound when activated. The water level
activates the relay and stops filling.
This valve mixes in cold and hot water. The "clicking" is the
valve turning on and off.
This valve mixes in cold and hot water. The sound changes
when the valves are turned on and off.
The motor will speed up incrementally during the spin cycle.
When spin is complete, it will coast until it stops.
The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
When the pump starts drawing in air, It starts to gurgle. The
washer should then begin spinning and the sound will continue
until it is done spinning.
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