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Need Help Casting? Start here!
Scanning QR code fail
• We recommend for you to scan the QR Code once more. If you cannot scan it successfully,
you may need to try a specific QR code scanning APP to help.
• Alternatively, you can go into "SETTINGS menu/WiFi setting" to connect the SingCast unit
to your WiFi network directly.
No Internet connection
• Ensure the unit is in SingCast mode.
• Ensure the input WiFi password is correct.
• Ensure the SingCast unit is not too far from your router (recommended maximum 10
meters). If the WiFi signal level is weak, we recommend that you relocate the SingCast unit
closer to the router.
• This unit can only connect to 2.4GHz frequency WiFi.
• This unit is only compatible with WIFI security WPA2 or lower. Please check out below
compatible WiFi security list.
WPA, WPA-PSK, WPA2, WPA2-PSK, WEP 64bit & 128bit, IEEE 802.11x and IEEE 802.11i.
• If your WiFi security is set to WPA3 or above on your router, you will need to set it to
WPA2 or lower.
• Depending on the brand of your router, if you still cannot connect to the router with WPA2
or lower security standard, you are recommended to factory reset your router. *Make sure
you have written down your existing customized SSID name and password. This will help in
reconnecting your previously connected devices and revert to your previous WiFi security
settings.
• If the Singing Machines unit's WiFi is connected to the router successfully. But you still
cannot connect to the internet. You might need to check for any internet connection
problems on your router. Or check out the router's settings to verify if the unit is blocked
from going online. You are highly recommended to refer your router's instruction manual.
• To ensure the unit's WiFi function works fine, you can connect your unit's WiFi to your
mobile device's hotspot with data service to verify. Make sure you have a second mobile
device providing hotspot to cast the video.
Cannot find the SingCast unit on your Karaoke app casting list / No Casting video
to TV
• Ensure both the SingCast unit and your mobile device are connected to the same WiFi
network.
• If SingCast does not appear as a casting option, check advanced security settings to enable
DLNA.
• If you are connecting a router with Mesh function, you need to make sure "Access Intranet"
function is enabled.
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