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25
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem your-
self. If the problem cannot be solved with the steps that are listed, contact our customer service
department.
Do not attempt to repair an electrical device yourself!
Problem
The device does not
switch on. / The control
panel (8) does not light
up.
The fuse in the fuse box
is triggered.
The brewing process is
not started.
Water runs out of the
device.
The coffee runs very
slowly into the thermal
jug (4).
A large amount of
steam is produced in
the brewing process.
03890_Inlay_DE-EN-FR-ES-IT_A5_V3.indb 25
03890_Inlay_DE-EN-FR-ES-IT_A5_V3.indb 25
Possible cause
The mains plug is not inserted
correctly in the plug socket.
The plug socket is defective.
There is no mains voltage.
Too many devices connected to
the same circuit.
There is no / not enough water
in the water tank (10).
There is too much water in the
water tank (10).
The thermal jug (4) was removed
from the device during the
brewing process and as a result
there is too much water in the
coffee filter.
The coffee powder used is too
finely ground and the water is
unable to pass through the coffee
filter.
The drip stop (6) is blocked.
The device is furred up.
The coffee powder used is too
finely ground.
Too much coffee powder used.
The device is furred up.
Fix
Correct the fit of the mains plug.
Try another plug socket.
Check the fuse of the mains
connection.
Reduce the number of devices in
the circuit.
Fill the water tank with a
sufficient amount of water.
Do not overfill the water tank!
During the brewing process,
remove the thermal jug from
the device for no more than 30
seconds.
Use coffee powder with a
coarser grind.
Clean the filter insert (5) with
drip stop.
Descale the device.
Use coffee powder with a
coarser grind.
Do not overfill the coffee filter.
Descale the device.
EN
27.05.2022 10:32:39
27.05.2022 10:32:39
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