Problem
Suggestion
Power goes off before the cook
o If there has been a power interruption,
remove the plug from the outlet; wait
time has elapsed.
10 seconds, then plug the microwave in again. If there was a power outage, the
time indicator in the display will show 00:00.
o Reset the clock and any cooking instructions.
o Reset the household
circuit breaker or replace any blown fuses.
o Press the Clear/Off
key twice and attempt to re-enter
cooking instructions.
o Plug a different appliance
into the power outlet. If the other appliance will not
operate, have a qualified electrician
repair the outlet.
o Plug the microwave into a different power outlet.
Food is cooking too slowly.
Make sure the oven is on a separate 20 amp circuit line. Operating
another appli-
ance on the same circuit can cause a voltage drop. If necessary, move the micro-
wave to its own circuit.
Microwave is sparking, arcing
Remove any metallic utensils, cookware or metal ties from the oven cavity, tf using
occurs,
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
Turntable makes noises or
o Clean the turntable, roller ring and oven cavity bottom.
sticks.
o Make sure the turntable and roller ring are positioned
correctly.
Using the microwave causes TV
This is similar to the interference caused by other small appliances,
such as hair
or radio interference,
dryers. Move your microwave further away from other appliances,
like your TV or
radio.
Note: If the oven is set to cook for more than 30 minutes at 100% power level, it will automatically
adjust itself to a
80% power level after 30 minutes to avoid overcooking.
Bosch®Support
Before Calling Service
See the Use and Care Manual for troubleshooting
information.
Refer to the Warranty in the Use and Care
Manual.
To reach a service representative,
see the contact
information
at the front of the manual. Please be
prepared with the information
printed on your product
data plate when calling.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance
when requesting
service.
The data plate can be found on the inside of the
appliance.
To avoid having to search for each piece of information
when calling, you can enter the four items needed in the
spaces provided
below.
Model No.
FD-No.
Date of Purchase
Customer Service
Keep your invoice or escrow papers for warranty
validation if service is needed.
Service
We realize that you have made a considerable
investment
in your kitchen. We are dedicated to
supporting
you and your appliance
so that you have
many years of creative cooking.
Please don't hesitate to contact our Customer Support
Department if you have any questions
or in the unlikely
event that your Bosch@ appliance
needs service. Our
service team is ready to assist you.
USA
800-944-2904
www.bosch-home.com/us/su
pport
Canada
800-944-2904
www.bosch-home.ca/en/su
pport
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