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Troubleshooting
Symptom
Motor will not run.
Motor runs hot and overload kicks off or motor does
not run and only hums.
Motor runs but no water is delivered.*
* Stop pump (press "
" button), then check for
flowing inlet water before looking for other
causes. Shut off incoming water, unscrew priming
plug and see if water is present. If present, replace
priming plug and turn on incoming water.
Pump does not deliver water to full capacity.
Pump delivers water but does not shut off or pump
cycles too frequently.
Air spurts from faucets.
Display is blank.
HYDRAULIC Alarm LED ON.
ELECTRIC Alarm LED ON.
For parts or assistance, call Flotec Customer Service at 1-800-365-6832
Possible Cause(s)
Disconnect switch is off.
Fuse is blown or circuit breaker tripped.
Power cord not plugged in.
"
" button not pressed.
Fan cover pushed on too far, trapping fan blades.
Voltage is too low.
Impeller not moving freely.
Discharge valve closed.
Air leaks.
Impeller is jammed or plugged.
Pipes are frozen.
Steel piping (if used) is corroded or limed, causing
excess friction.
Piping is too small in size.
Pump not being supplied with enough water.
Low voltage.
Faucets have been left open.
Pipes leak.
Defective pump controller.
Leak in inlet piping.
If LINE LED off, there is no power to the pump.
If LINE LED is ON, display may be overheated or
broken.
Display indicates [DRY RUN] and pump is not
operating.
Display indicates [ELECTRIC FAULT] and pump is
not operating.
Impeller is blocked.
Corrective Action
Be sure switch is on.
Replace fuse or reset circuit breaker.
Plug into 115 Volt grounded outlet.
Press "
" button.
Remove fan cover and reposition correctly to free
up fan.
Check voltage being supplied to pump - install
heavier wiring if wire size is too small.
Check that impeller moves freely and is not
clogged.
Open valve.
Check all connections on inlet line with shaving
cream.
Clean impeller.
Thaw pipes. Bury pipes below frost line. Heat pit or
pump house.
Replace with plastic or copper pipe where possible,
otherwise with new pipe.
Re- plumb using pipe of the same size as inlet and
discharge ports on pump.
Enlarge inlet pipe; check well pump system.
Make sure outlet voltage is 115VAC.
Close faucets.
Check connections.
Contact customer service.
Inlet pipe is sucking air. Check joints for leaks with
shaving cream.
Check plug and circuit breaker.
Display will resume operation when display cools.
Check inlet connections and repair any air or water
leaks. Reset pump.
Motor is overheated (thermal overload tripped).
Unplug pump and let it cool down. Do not wrap
or cover the pump with anything.
Power supply is not within ±10% of 115V.
Unplug pump and find/correct blockage.
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